Selin Rouzan
La Quinta
Summary
Dynamic and results-driven professional with extensive experience at The Home Depot, excelling in process development and performance improvement. Proven leadership in enhancing customer relations and implementing effective stock management strategies. Skilled in training teams to achieve sales growth while ensuring workplace safety and policy enforcement. Committed to fostering a productive and engaging work environment.
Overview
8
8
years of professional experience
Work History
Department Supervisor
The Home Depot
03.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw daily operational performance of my team.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Trained new employees on overall company and department-specific policies and procedures.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
Asset Protection
The Home Depot
12.2019 - 03.2023
- Trained all new executives and asset protection personnel.
- Initiated and led asset protection theft investigations following SOP.
- Partnered with leadership team to support asset protection knowledge and awareness.
- Adhered to asset protection programs and procedures to enforce audit compliance.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Implemented department asset protection procedures that identified and minimized profit loss.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Trained store employees on awareness and asset protection policies and procedures.
Asset Protection Detective
Macy's
10.2017 - 12.2020
- Assisted with proper processing, presentation, organization, storing and replenishment of stock while maintaining recovery and fill in standards.
- Adhered to asset protection programs and procedures to enforce audit compliance.
- Greeted and welcomed customers on sales floor to maintain service levels and security.
- Maintained building safety and security when opening and closing facility.
- Participated in store shortage reduction program by working with teammates in multiple departments.
- Identified, observed and apprehended individuals for committing theft by shoplifting.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Performed security walks around store to monitor employee and customer activities.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
Education
High School Diploma -
Coachella Valley High School
Coachella, CA06-2008
Skills
- Process and procedure development
- Stock management
- Growth planning
- POS systems operations
- Policy enforcement
- Performance improvement
- Interactive communication skills
- Reasoning
- Workplace safety
- Leadership
- Decisiveness
- Customer relations
- Time management
- Leadership skills
- Sales growth
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Department Supervisor
The Home Depot
03.2023 - Current
Asset Protection
The Home Depot
12.2019 - 03.2023
Asset Protection Detective
Macy's
10.2017 - 12.2020
High School Diploma -
Coachella Valley High School
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