Selina Homer

• Training partners on SOTI ONE Platform to drive and develop new leads
• Also, to activate partners to migrate legacy customers on SOTI ONE Platform
• Developing and implementing strategic Mutual Plans to manage and grow accounts/opportunities
• Retaining clients and building strong, trusting relationships
• Account Mapping with Channel AM’s
• Communicating and coordinating with internal teams to deliver solutions
• Identifying opportunities for improvement and proposing new tools and processes
• Developing and maintaining excellent knowledge and understanding SOTI’s business, offerings, competitors, and industry
• Prepare and review quarterly business reviews with customers and partners (QBRs) to senior management
• Partner growth planning, marketing and drive path to continue growing SOTI business within focused business plan aligning with partner industries and key initiatives
• Develop and nurture a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Assist with high Support Cases or issue escalations as needed in collaboration with SOTI Support
• Coordinates the involvement of company personnel, including support, service, and management resources, to meet partner performance objectives and partners' expectations.
• Improved online sales conversion rates by 100% while fostering amazing customer experiences.

• Partnering with Architecture, Engineering and Construction firms to leverage current and new technologies to improve efficiencies and increase productivity
• Focused on building and maintaining customer relationships through process improvements and related services
• Professional Services such as Building Information Modelling, Reality Capture, Data Management, Professional Services, Consulting
• Working with IMAGINiT’s application and subject matter experts to help our customers define, integrate and optimize their design processes to best leverage their technology investment
• Using IMAGINiT’s partnerships with Autodesk, Leica Geosystems, Eagle Point and Twinmotion, to differentiate us as a strategic business partner.

Managed the Autodesk maintenance renewals for Canada, increasing the renewal rate from 85% to 95%

• Added revenue by qualifying leads for both inside and outside sales.

• Launched and managed the Customer Satisfaction Program for IMAGINiT US and Canada
• Instrumental in developing marketing initiatives Customer Satisfaction Program
• Provided an elevated customer experience to generate a loyal clientele
• Training all employees on how important our customer advocacy program is to customer satisfaction and retainment.

• Working with AEC companies to determine software training solutions that would fit their needs
• Leveraging subject matter experts from our sister company Ascent to develop custom courseware
• Presentations to C level to introduce RAND Worldwide as an expert in Autodesk education and training.

• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
• Increased territory growth by 5% over previous year’s sales
• Tenacious in building relationships in all accounts to working together to meet our sales objectives.