Selina Chubby
Lachine,QC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
The Key/ Homecare Assistance
Prepose au Beneficiaire
07.2021 - Current
- Home care assistance Montreal-Treated patients with mental health issues alongside multidisciplinary team
- Controlled infection risks with careful care of wounds and thorough sanitizing techniques-Maximized unit efficiency, keeping supplies and records well-organized for expected needs-Traveling to and from their home-Ensuring their medication is given the same time everyday
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Utilized universal precautions and infection control principles in all aspects of care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Customer Service Representative/Sales
Leader Auto Ressources LAR INC
01.2023 - 05.2023
- Customer-focused building and maintain relationships
- Team player
- Knowledge of automotive products -Communication skills, including via phone and email
- Multitasking
- Empathize with the member -Checking order -Return of merchandise -Credit returns -Guiding member to the right department.
Restaurant Waitress
TOTO
04.2019 - 06.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Representative
Globe Electric
01.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Closer
Sekure merchant solutions
02.2021 - 02.2022
- Overcame objections with successful product demonstrations and persuasive communication skills
- Supported sales plans by building strategies, proposals, and forecasts
- Developed strong customer relationships via cold calls, presentations, and lead management
- Responded quickly to customer concerns or requests
- Called on active and dormant accounts to offer new products and services
- Used Salesforce to document sales calls, customer interactions, and completed sales.
Prepose au Beneficiaire, CIUSSS Center, Ouest
06.2017 - 02.2020
- Enhanced patient outcomes through careful monitoring of conditions and comprehensive support
- Maximized unit efficiency, keeping supplies and records well-organized for expected needs
- Controlled infection risks with careful care of wounds and thorough sanitizing techniques
- Contributed to team efficiency, optimal patient flow, and accuracy in treatments by maintaining accuracy
- And detailed reports and records
- Treated patients with mental health issues alongside multidisciplinary team.
X2B shoes
06.2015 - 01.2016
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales, and process returns
- Checked sister stores and online options to locate items for customers
- Assisted customers with sales and service needs
- Created great customer experiences with personalized sales support
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
Cosmetician, Jean Coutu
04.2013 - 06.2015
- Advised on routines and products to improve clients' comfort and skills with makeup
- Delivered positive customer experiences with proactive handling of requests or complaints
- Cross-sold and upsold company products and services to increase revenue
- Excited customers about beauty products with passionate advocacy for brands and techniques
- Choose appropriate cuts for customers based on preferences, facial features and current fashion trends.
Education
High school diploma -
lakeside academy
Lachine, QcVocational diploma - Makeup Artist/ Special Effects/ Esthetician
Gordon Robertson Beauty Academy
Beaconsfield, Qc06.2011
Vocational Diploma - Prepose Au Beneficiaire
Pearson Adult
Montréal, LaSalle, Qc06.2017
Vocational diploma -
Pearson Adult And Career Centre LPN
Montréal, LaSalle, QcSkills
- Customer Relationship Management
- Administrative Support
- Documentation
- Policy and Procedure Adherence
- POS Systems and Ordering Platforms
- Order Processing
- Credit Card Payment Processing
- CRM Software
- Medical Terminology Knowledge
- Calm and Professional Under Pressure
- Multi-Line Telephone Operation
- Team Development
- Professional Telephone Demeanor
- Customer Relations
Timeline
Customer Service Representative/Sales
Leader Auto Ressources LAR INC
01.2023 - 05.2023
Customer Service Representative
Globe Electric
01.2022 - 10.2023
The Key/ Homecare Assistance
Prepose au Beneficiaire
07.2021 - Current
Sales Closer
Sekure merchant solutions
02.2021 - 02.2022
Restaurant Waitress
TOTO
04.2019 - 06.2021
Prepose au Beneficiaire, CIUSSS Center, Ouest
06.2017 - 02.2020
X2B shoes
06.2015 - 01.2016
Cosmetician, Jean Coutu
04.2013 - 06.2015
High school diploma -
lakeside academy
Vocational diploma - Makeup Artist/ Special Effects/ Esthetician
Gordon Robertson Beauty Academy
Vocational Diploma - Prepose Au Beneficiaire
Pearson Adult
Vocational diploma -
Pearson Adult And Career Centre LPN
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