Creative, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, with a proven track record in leadership roles.
Overview
18
18
years of professional experience
Work History
Gallery Assistant/Receptionist
Newfoundland Canvas
08.2020 - 03.2024
Seasonally open and close ARTmarket, a local gallery in Downtown St. John's
Advertised art and artists, promoted events and exhibits via social media, email and other communication methods.
Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
Supported sales efforts through effective communication with potential buyers, resulting in increased revenue for the gallery.
Taxpayer Services Agent
Canada Revenue Agency
11.2019 - 09.2023
Assisted tax payers with individual taxes and Canada Recovery Benefits
Determined eligibility based on organizational policy and procedures.
Educated clients on insurance policies and procedures.
Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
Barista
Starbucks
07.2019 - 12.2020
Created custom orders, and optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Handled cash, debit/credit payments, and use of POS system to accurately process payments.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Demonstrated excellent customer services skills, while providing a pleasant, positive work environment
Payment Services Officer
Service Canada
12.2019 - 08.2020
Provided accurate and timely information on Employment Insurance applications, entitlements, policies and appeals to clients
Handled large caseloads, while providing end-to-end case management services
Conducted reviews of claimant files and assessed eligibility for program-specific services based on policies and procedures
Worked well in a team setting, providing support and guidance to both clients and fellow staff.
Licensed Insurance Representative
HB Insurance Management Ltd.
09.2018 - 07.2019
Multi-licensed insurance broker, with an extensive knowledge of the home and auto insurance sector
Completed profile reviews and leveraged knowledge of company insurance products and services to advise customers on optimal product.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Provided exceptional customer service, guiding clients with empathy and professionalism.
Service Specialist
RSA Canada
05.2015 - 09.2018
Multi-licensed insurance broker, with an extensive knowledge of the home and auto insurance sector
Completed profile reviews and leveraged knowledge of company insurance products and services to advise customers on optimal product.
Responsible for selling policies and achieving sales goals.
Provided expert troubleshooting assistance across various product lines, effectively resolving complex issues in a timely manner.
Technical Service Specialist
RSA Canada
03.2016 - 06.2018
Licensed insurance broker with an excellent knowledge of various insurance products
Coached and assisted Service Specialists with the policies and procedures for clients in Western and Central Canada
Assist Operations Leaders with client escalations.
Resolved complex technical issues for clients, leading to improved system functionality and performance.
Sales Associate/Key Holder/Social Media
Unique Designs
02.2012 - 05.2016
Accountable for all operational components of the business including the sales, merchandising, opening and closing of store, account balancing and management
Handling cash, work with POS system and responsible for sales reports and reconciliation at the end of shift
Developed social media marketing and promotional materials for Facebook and company websites
Customer Service Representative
TD Canada Trust
09.2013 - 05.2015
Provided excellent customer care by responding to requests, assisting with product selection and handling day-today banking needs
Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
Intern – Journalist
Fame Television
07.2014 - 02.2015
Responsible for writing, editing and proofreading stories to meet weekly quotas and deadlines
Enhanced article quality by conducting thorough research and fact-checking before submission.
Improved overall readability of articles by formatting stories to the criteria of the company website
Disseminated news content through social media for better engagement with audiences and faster reporting.
Leasing Administrator
Morguard
07.2014 - 12.2014
Responsible for leasing apartments, running reference/credit checks, and scheduling move in and move out dates for new and existing tenants
Collected rent money, applying late fees, and bank deposits
Ensured that policies and procedures of the company were followed by tenants and the leasing office.
Assistant Manager/Key Holder
Le Chateau
05.2013 - 09.2013
Responsible for store opening and closing procedures
Accountable for daily operation the business, including the sales. merchandising and ordering of product, management and training of staff and achieving sales goals
Handling cash and responsible for paperwork for Head Office.
Developed strong working relationships with staff, fostering a positive work environment, and promoting excellent customer service
Cashier/Server
Jumping Bean Coffee Inc
09.2011 - 05.2013
Used POS system to accurately enter orders and process payments.
Made and served café beverages with focus on speed, quality and consistency.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Sales Associate
Bizou International Inc.
12.2009 - 02.2012
Responsible for opening and closing procedures for store
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Developed strong rapport with customers, providing excellent service and creating positive sales environment
Handling cash and responsible for cash reports at the end of shift.
Sales Associate
Dollarama
07.2006 - 10.2009
Responsible for handling cash, debit and credit sales using a POS system
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Helped customers locate products and checked store system for merchandise at other sites.
Education
BA in Communications Studies -
Memorial University of Newfoundland
Conegliano, Veneto
BA in Communications Studies and Political Science (Global Studies) -
Memorial University of Newfoundland
St. John's, NL
01.2013
Skills
Bachelor of Arts in Communication Studies from Memorial University
Over seven years of volunteer media-related experience
Over seventeen years experience in client services, customer service and sales
Excellent communication and marketing skills complimented by strong interpersonal skills
Proven leadership, coordination and networking skills
Profile Link
https://www.linkedin.com/in/selinapinto
Volunteer Experience
Social Media Director, Saltwater Gems Burlesque, St. John's, NL, 09/2021, Present, Create social media posts and engage with users, Create, promote, and produce variety shows
Co-Chair, Island Belles Burlesque, St. John's, NL, 09/2020, 09/2021, Create, promote, and produce variety shows, Ensure members pay fees and abide by the policy of the troupe
Event Coordinator, Some Salty Sirens, St. John's, NL, 02/2019, 07/2021, Producing local shows with performers in St. John's, NL, Creating events such as alternative craft fairs and gender neutral clothing swaps, Social media events and posts
Teleprompter - Out of the Fog, 93.5 CHMR, St. John's, NL, 09/2012, 04/2013, Responsible for formatting a morning show, Responsible for playing the required amount of Canadian and new content
Teleprompter - Out of the Fog, Rogers Television, St. John's, NL, 09/2010, 04/2013, Responsible for operating the teleprompter for a community program
Writer, The Muse, St. John's, NL, 09/2009, 04/2011, Interviewing a variety of people, writing articles about community events, Writing movie and music reviews
Timeline
Gallery Assistant/Receptionist
Newfoundland Canvas
08.2020 - 03.2024
Payment Services Officer
Service Canada
12.2019 - 08.2020
Taxpayer Services Agent
Canada Revenue Agency
11.2019 - 09.2023
Barista
Starbucks
07.2019 - 12.2020
Licensed Insurance Representative
HB Insurance Management Ltd.
09.2018 - 07.2019
Technical Service Specialist
RSA Canada
03.2016 - 06.2018
Service Specialist
RSA Canada
05.2015 - 09.2018
Intern – Journalist
Fame Television
07.2014 - 02.2015
Leasing Administrator
Morguard
07.2014 - 12.2014
Customer Service Representative
TD Canada Trust
09.2013 - 05.2015
Assistant Manager/Key Holder
Le Chateau
05.2013 - 09.2013
Sales Associate/Key Holder/Social Media
Unique Designs
02.2012 - 05.2016
Cashier/Server
Jumping Bean Coffee Inc
09.2011 - 05.2013
Sales Associate
Bizou International Inc.
12.2009 - 02.2012
Sales Associate
Dollarama
07.2006 - 10.2009
BA in Communications Studies -
Memorial University of Newfoundland
BA in Communications Studies and Political Science (Global Studies) -