Selina Atkinson
St. John's,NL
Summary
Creative, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, with a proven track record in leadership roles.
Overview
18
18
years of professional experience
Work History
Gallery Assistant/Receptionist
Newfoundland Canvas
08.2020 - 03.2024
- Seasonally open and close ARTmarket, a local gallery in Downtown St. John's
- Advertised art and artists, promoted events and exhibits via social media, email and other communication methods.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Supported sales efforts through effective communication with potential buyers, resulting in increased revenue for the gallery.
Taxpayer Services Agent
Canada Revenue Agency
11.2019 - 09.2023
- Assisted tax payers with individual taxes and Canada Recovery Benefits
- Determined eligibility based on organizational policy and procedures.
- Educated clients on insurance policies and procedures.
- Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
Barista
Starbucks
07.2019 - 12.2020
- Created custom orders, and optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Handled cash, debit/credit payments, and use of POS system to accurately process payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Demonstrated excellent customer services skills, while providing a pleasant, positive work environment
Payment Services Officer
Service Canada
12.2019 - 08.2020
- Provided accurate and timely information on Employment Insurance applications, entitlements, policies and appeals to clients
- Handled large caseloads, while providing end-to-end case management services
- Conducted reviews of claimant files and assessed eligibility for program-specific services based on policies and procedures
- Worked well in a team setting, providing support and guidance to both clients and fellow staff.
Licensed Insurance Representative
HB Insurance Management Ltd.
09.2018 - 07.2019
- Multi-licensed insurance broker, with an extensive knowledge of the home and auto insurance sector
- Completed profile reviews and leveraged knowledge of company insurance products and services to advise customers on optimal product.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Provided exceptional customer service, guiding clients with empathy and professionalism.
Service Specialist
RSA Canada
05.2015 - 09.2018
- Multi-licensed insurance broker, with an extensive knowledge of the home and auto insurance sector
- Completed profile reviews and leveraged knowledge of company insurance products and services to advise customers on optimal product.
- Responsible for selling policies and achieving sales goals.
- Provided expert troubleshooting assistance across various product lines, effectively resolving complex issues in a timely manner.
Technical Service Specialist
RSA Canada
03.2016 - 06.2018
- Licensed insurance broker with an excellent knowledge of various insurance products
- Coached and assisted Service Specialists with the policies and procedures for clients in Western and Central Canada
- Assist Operations Leaders with client escalations.
- Resolved complex technical issues for clients, leading to improved system functionality and performance.
Sales Associate/Key Holder/Social Media
Unique Designs
02.2012 - 05.2016
- Accountable for all operational components of the business including the sales, merchandising, opening and closing of store, account balancing and management
- Handling cash, work with POS system and responsible for sales reports and reconciliation at the end of shift
- Developed social media marketing and promotional materials for Facebook and company websites
Customer Service Representative
TD Canada Trust
09.2013 - 05.2015
- Provided excellent customer care by responding to requests, assisting with product selection and handling day-today banking needs
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
Intern – Journalist
Fame Television
07.2014 - 02.2015
- Responsible for writing, editing and proofreading stories to meet weekly quotas and deadlines
- Enhanced article quality by conducting thorough research and fact-checking before submission.
- Improved overall readability of articles by formatting stories to the criteria of the company website
- Disseminated news content through social media for better engagement with audiences and faster reporting.
Leasing Administrator
Morguard
07.2014 - 12.2014
- Responsible for leasing apartments, running reference/credit checks, and scheduling move in and move out dates for new and existing tenants
- Collected rent money, applying late fees, and bank deposits
- Scheduled contractors, issuing P/Os, filing, day-to-day administrative tasks
- Ensured that policies and procedures of the company were followed by tenants and the leasing office.
Assistant Manager/Key Holder
Le Chateau
05.2013 - 09.2013
- Responsible for store opening and closing procedures
- Accountable for daily operation the business, including the sales. merchandising and ordering of product, management and training of staff and achieving sales goals
- Handling cash and responsible for paperwork for Head Office.
- Developed strong working relationships with staff, fostering a positive work environment, and promoting excellent customer service
Cashier/Server
Jumping Bean Coffee Inc
09.2011 - 05.2013
- Used POS system to accurately enter orders and process payments.
- Made and served café beverages with focus on speed, quality and consistency.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Sales Associate
Bizou International Inc.
12.2009 - 02.2012
- Responsible for opening and closing procedures for store
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Developed strong rapport with customers, providing excellent service and creating positive sales environment
- Handling cash and responsible for cash reports at the end of shift.
Sales Associate
Dollarama
07.2006 - 10.2009
- Responsible for handling cash, debit and credit sales using a POS system
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
BA in Communications Studies -
Memorial University of Newfoundland
Conegliano, VenetoBA in Communications Studies and Political Science (Global Studies) -
Memorial University of Newfoundland
St. John's, NL01.2013
Skills
- Bachelor of Arts in Communication Studies from Memorial University
- Over seven years of volunteer media-related experience
- Over seventeen years experience in client services, customer service and sales
- Excellent communication and marketing skills complimented by strong interpersonal skills
- Proven leadership, coordination and networking skills
Profile Link
https://www.linkedin.com/in/selinapinto
Volunteer Experience
- Social Media Director, Saltwater Gems Burlesque, St. John's, NL, 09/2021, Present, Create social media posts and engage with users, Create, promote, and produce variety shows
- Co-Chair, Island Belles Burlesque, St. John's, NL, 09/2020, 09/2021, Create, promote, and produce variety shows, Ensure members pay fees and abide by the policy of the troupe
- Event Coordinator, Some Salty Sirens, St. John's, NL, 02/2019, 07/2021, Producing local shows with performers in St. John's, NL, Creating events such as alternative craft fairs and gender neutral clothing swaps, Social media events and posts
- Teleprompter - Out of the Fog, 93.5 CHMR, St. John's, NL, 09/2012, 04/2013, Responsible for formatting a morning show, Responsible for playing the required amount of Canadian and new content
- Teleprompter - Out of the Fog, Rogers Television, St. John's, NL, 09/2010, 04/2013, Responsible for operating the teleprompter for a community program
- Writer, The Muse, St. John's, NL, 09/2009, 04/2011, Interviewing a variety of people, writing articles about community events, Writing movie and music reviews
Timeline
Gallery Assistant/Receptionist
Newfoundland Canvas
08.2020 - 03.2024
Payment Services Officer
Service Canada
12.2019 - 08.2020
Taxpayer Services Agent
Canada Revenue Agency
11.2019 - 09.2023
Barista
Starbucks
07.2019 - 12.2020
Licensed Insurance Representative
HB Insurance Management Ltd.
09.2018 - 07.2019
Technical Service Specialist
RSA Canada
03.2016 - 06.2018
Service Specialist
RSA Canada
05.2015 - 09.2018
Intern – Journalist
Fame Television
07.2014 - 02.2015
Leasing Administrator
Morguard
07.2014 - 12.2014
Customer Service Representative
TD Canada Trust
09.2013 - 05.2015
Assistant Manager/Key Holder
Le Chateau
05.2013 - 09.2013
Sales Associate/Key Holder/Social Media
Unique Designs
02.2012 - 05.2016
Cashier/Server
Jumping Bean Coffee Inc
09.2011 - 05.2013
Sales Associate
Bizou International Inc.
12.2009 - 02.2012
Sales Associate
Dollarama
07.2006 - 10.2009
BA in Communications Studies -
Memorial University of Newfoundland
BA in Communications Studies and Political Science (Global Studies) -
Memorial University of Newfoundland