Summary
Overview
Work History
Education
Skills
Profile Link
Volunteer Experience
Timeline
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Selina Atkinson

St. John's,NL

Summary

Creative, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, with a proven track record in leadership roles.

Overview

18
18
years of professional experience

Work History

Gallery Assistant/Receptionist

Newfoundland Canvas
08.2020 - 03.2024
  • Seasonally open and close ARTmarket, a local gallery in Downtown St. John's
  • Advertised art and artists, promoted events and exhibits via social media, email and other communication methods.
  • Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
  • Supported sales efforts through effective communication with potential buyers, resulting in increased revenue for the gallery.

Taxpayer Services Agent

Canada Revenue Agency
11.2019 - 09.2023
  • Assisted tax payers with individual taxes and Canada Recovery Benefits
  • Determined eligibility based on organizational policy and procedures.
  • Educated clients on insurance policies and procedures.
  • Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.

Barista

Starbucks
07.2019 - 12.2020
  • Created custom orders, and optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Handled cash, debit/credit payments, and use of POS system to accurately process payments.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Demonstrated excellent customer services skills, while providing a pleasant, positive work environment

Payment Services Officer

Service Canada
12.2019 - 08.2020
  • Provided accurate and timely information on Employment Insurance applications, entitlements, policies and appeals to clients
  • Handled large caseloads, while providing end-to-end case management services
  • Conducted reviews of claimant files and assessed eligibility for program-specific services based on policies and procedures
  • Worked well in a team setting, providing support and guidance to both clients and fellow staff.

Licensed Insurance Representative

HB Insurance Management Ltd.
09.2018 - 07.2019
  • Multi-licensed insurance broker, with an extensive knowledge of the home and auto insurance sector
  • Completed profile reviews and leveraged knowledge of company insurance products and services to advise customers on optimal product.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Provided exceptional customer service, guiding clients with empathy and professionalism.

Service Specialist

RSA Canada
05.2015 - 09.2018
  • Multi-licensed insurance broker, with an extensive knowledge of the home and auto insurance sector
  • Completed profile reviews and leveraged knowledge of company insurance products and services to advise customers on optimal product.
  • Responsible for selling policies and achieving sales goals.
  • Provided expert troubleshooting assistance across various product lines, effectively resolving complex issues in a timely manner.

Technical Service Specialist

RSA Canada
03.2016 - 06.2018
  • Licensed insurance broker with an excellent knowledge of various insurance products
  • Coached and assisted Service Specialists with the policies and procedures for clients in Western and Central Canada
  • Assist Operations Leaders with client escalations.
  • Resolved complex technical issues for clients, leading to improved system functionality and performance.

Sales Associate/Key Holder/Social Media

Unique Designs
02.2012 - 05.2016
  • Accountable for all operational components of the business including the sales, merchandising, opening and closing of store, account balancing and management
  • Handling cash, work with POS system and responsible for sales reports and reconciliation at the end of shift
  • Developed social media marketing and promotional materials for Facebook and company websites

Customer Service Representative

TD Canada Trust
09.2013 - 05.2015
  • Provided excellent customer care by responding to requests, assisting with product selection and handling day-today banking needs
  • Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.

Intern – Journalist

Fame Television
07.2014 - 02.2015
  • Responsible for writing, editing and proofreading stories to meet weekly quotas and deadlines
  • Enhanced article quality by conducting thorough research and fact-checking before submission.
  • Improved overall readability of articles by formatting stories to the criteria of the company website
  • Disseminated news content through social media for better engagement with audiences and faster reporting.

Leasing Administrator

Morguard
07.2014 - 12.2014
  • Responsible for leasing apartments, running reference/credit checks, and scheduling move in and move out dates for new and existing tenants
  • Collected rent money, applying late fees, and bank deposits
  • Scheduled contractors, issuing P/Os, filing, day-to-day administrative tasks
  • Ensured that policies and procedures of the company were followed by tenants and the leasing office.

Assistant Manager/Key Holder

Le Chateau
05.2013 - 09.2013
  • Responsible for store opening and closing procedures
  • Accountable for daily operation the business, including the sales. merchandising and ordering of product, management and training of staff and achieving sales goals
  • Handling cash and responsible for paperwork for Head Office.
  • Developed strong working relationships with staff, fostering a positive work environment, and promoting excellent customer service

Cashier/Server

Jumping Bean Coffee Inc
09.2011 - 05.2013
  • Used POS system to accurately enter orders and process payments.
  • Made and served café beverages with focus on speed, quality and consistency.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Sales Associate

Bizou International Inc.
12.2009 - 02.2012
  • Responsible for opening and closing procedures for store
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Developed strong rapport with customers, providing excellent service and creating positive sales environment
  • Handling cash and responsible for cash reports at the end of shift.

Sales Associate

Dollarama
07.2006 - 10.2009
  • Responsible for handling cash, debit and credit sales using a POS system
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

BA in Communications Studies -

Memorial University of Newfoundland
Conegliano, Veneto

BA in Communications Studies and Political Science (Global Studies) -

Memorial University of Newfoundland
St. John's, NL
01.2013

Skills

  • Bachelor of Arts in Communication Studies from Memorial University
  • Over seven years of volunteer media-related experience
  • Over seventeen years experience in client services, customer service and sales
  • Excellent communication and marketing skills complimented by strong interpersonal skills
  • Proven leadership, coordination and networking skills

Profile Link

https://www.linkedin.com/in/selinapinto

Volunteer Experience

  • Social Media Director, Saltwater Gems Burlesque, St. John's, NL, 09/2021, Present, Create social media posts and engage with users, Create, promote, and produce variety shows
  • Co-Chair, Island Belles Burlesque, St. John's, NL, 09/2020, 09/2021, Create, promote, and produce variety shows, Ensure members pay fees and abide by the policy of the troupe
  • Event Coordinator, Some Salty Sirens, St. John's, NL, 02/2019, 07/2021, Producing local shows with performers in St. John's, NL, Creating events such as alternative craft fairs and gender neutral clothing swaps, Social media events and posts
  • Teleprompter - Out of the Fog, 93.5 CHMR, St. John's, NL, 09/2012, 04/2013, Responsible for formatting a morning show, Responsible for playing the required amount of Canadian and new content
  • Teleprompter - Out of the Fog, Rogers Television, St. John's, NL, 09/2010, 04/2013, Responsible for operating the teleprompter for a community program
  • Writer, The Muse, St. John's, NL, 09/2009, 04/2011, Interviewing a variety of people, writing articles about community events, Writing movie and music reviews

Timeline

Gallery Assistant/Receptionist

Newfoundland Canvas
08.2020 - 03.2024

Payment Services Officer

Service Canada
12.2019 - 08.2020

Taxpayer Services Agent

Canada Revenue Agency
11.2019 - 09.2023

Barista

Starbucks
07.2019 - 12.2020

Licensed Insurance Representative

HB Insurance Management Ltd.
09.2018 - 07.2019

Technical Service Specialist

RSA Canada
03.2016 - 06.2018

Service Specialist

RSA Canada
05.2015 - 09.2018

Intern – Journalist

Fame Television
07.2014 - 02.2015

Leasing Administrator

Morguard
07.2014 - 12.2014

Customer Service Representative

TD Canada Trust
09.2013 - 05.2015

Assistant Manager/Key Holder

Le Chateau
05.2013 - 09.2013

Sales Associate/Key Holder/Social Media

Unique Designs
02.2012 - 05.2016

Cashier/Server

Jumping Bean Coffee Inc
09.2011 - 05.2013

Sales Associate

Bizou International Inc.
12.2009 - 02.2012

Sales Associate

Dollarama
07.2006 - 10.2009

BA in Communications Studies -

Memorial University of Newfoundland

BA in Communications Studies and Political Science (Global Studies) -

Memorial University of Newfoundland
Selina Atkinson