Selin Khachomian
Tujunga
Summary
Dynamic banking professional with a proven track record at Union Bank/US Bank, adept in cross-selling and enhancing customer relationships. Leveraged exceptional customer service and bilingual abilities to exceed sales targets and foster client trust. Expert in financial product sales, showcasing strong ethical standards and communication skills, significantly contributing to team success and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Banker/Client Relationship Consultant
Union Bank/US Bank
01.2022 - Current
- Cross-selling products such as consumer and business loans and lines of credit by listening to clients and understanding needs.
- Refer clients to appropriate branch partners to present and sell products to benefit client.
- Delivered quality service with efficiency by skillfully overseeing a daily branch operations.
- Process daily client transactions.
- Built trusting relationships with clients by offering financial advice and personalized service.
- Managed branch vault and cash supply to maintain appropriate branch currency limits.
- Handled client complaints and questions to restore satisfaction.
- Established rapport with new and existing clients.
Customer Service Representative
Community Bank
11.2015 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Primarily focused on new business accounts.
Call Center Representative
Automobile Club Of Southern California
02.2014 - 11.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Personal Banker 1
JPMorgan Chase
10.2011 - 02.2014
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Expanded client base by promoting new financial products.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Sales and Service Supervisor/Personal Banker
Bank Of America
10.2008 - 10.2011
- Balancing cash drawer on a daily basis.
- Sole ATM custodian.
- Trained and assisted new tellers.
- Processed transaction overrides for colleagues.
- Opened accounts and cross sold products to best suit client's needs.
- Met and exceeded sales and referral goals.
- Assisted commercial clients with large cash transactions.
- Approached prospective clients through cold calling to meet sales targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Associate of Arts - Accounting
Glendale Community College
Glendale, CA06.2026
High School Diploma -
Herbert Hoover High School
Glendale, CA06.2008
Skills
- Exceptional customer service skills
- Experience with branch banking
- Strong sense of banking ethics
- Bilingual in Armenian
- Expert in sales and cross selling various financial products
- Team player and active listener
- Excellent communication skills
Certification
- Active Notary Public
Timeline
Sr. Banker/Client Relationship Consultant
Union Bank/US Bank
01.2022 - Current
Customer Service Representative
Community Bank
11.2015 - 06.2016
Call Center Representative
Automobile Club Of Southern California
02.2014 - 11.2015
Personal Banker 1
JPMorgan Chase
10.2011 - 02.2014
Sales and Service Supervisor/Personal Banker
Bank Of America
10.2008 - 10.2011
Associate of Arts - Accounting
Glendale Community College
High School Diploma -
Herbert Hoover High School
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