Organized Coordinator with a focus on enhancing customer satisfaction and service quality through effective training and knowledge management. Skilled in designing and implementing training programs that improve support agent capabilities and performance. Experienced in documentation, reporting, and compliance requirements, with a strong ability to manage employee documentation and maintain meticulous files and records. My expertise extends to developing and leading Knowledge-Centered Service (KCS) initiatives, ensuring seamless knowledge sharing and fostering a culture of continuous improvement. With a commitment to excellence, I excel in coordinating training efforts that directly contribute to improved service standards and customer experience.
Worked on a project called 'Khadamny' (means 'hire me') which is a crowdsourcing platform for hustle jobs, mainly designed for Tunisian students to make extra money by performing small tasks.
* Developed the POC for the Startup. (PHP, WAMP, JavaScript)
* Worked on the business model and business plan of the project. (Miro, Trello)
* Obtained the Tunisian official start-up certificate, which is issued to companies after evaluating their business idea and the scalability of their project. (startup.gov.tn)
Thomas Jefferson Scholarship Program
Awarded July 2017
TJSP is a fully funded scholarship program for a few selected college students from Tunisia that allows them to study in the USA for one full academic year.