Selim Mraidi

• Design and implement training programs for employees to enhance their skills in web hosting technologies, customer service, and operational processes.
• Manage and update the company's knowledge base, ensuring that all documentation is current, accurate, and accessible to staff for reference and learning.
• Collaborate with various departments to identify training needs and knowledge gaps, and develop strategies to improve efficiency and service quality.

• Delivered bilingual technical support (in French and English) for clients, addressing queries related to web hosting plans through phone, chat, and support tickets, using tools like WHMCS, cPanel, and WHM.
• Expertly diagnosed and resolved complex DNS issues, including managing DNS zones, clusters, and records, ensuring reliable domain name resolution and service continuity.
• Specialized in troubleshooting and rectifying WordPress-related issues, enhancing website performance and user experience for clients hosted on the company’s platform.

Worked on a project called 'Khadamny' (means 'hire me') which is a crowdsourcing platform for hustle jobs, mainly designed for Tunisian students to make extra money by performing small tasks.

* Developed the POC for the Startup. (PHP, WAMP, JavaScript)
* Worked on the business model and business plan of the project. (Miro, Trello)
* Obtained the Tunisian official start-up certificate, which is issued to companies after evaluating their business idea and the scalability of their project. (startup.gov.tn)