Selika Nair

• Led strategic projects to implement scalable HR frameworks aligned with company goals.
• Collaborated with finance, operations, and leadership teams on headcount planning and compensation strategies.
• Oversaw employee lifecycle management from recruitment through performance management and offboarding.
• Executed company-wide initiatives for employee engagement, recognition, and talent development.
• Ensured HR compliance with regulations and optimized processes using data insights.
• Contributed to commercial success by achieving NFI targets and meeting project timelines.
• Mentored sourcing and admin team members on best practices and client culture.
• Supported hiring managers in candidate selection and offer negotiations.
• Assessed organizational structure design for optimal effectiveness in meeting business objectives.
• Conducted performance reviews, managed employee relations issues, and provided guidance on policies and procedures.
• Collaborate with stakeholders to gather, document, and analyze business requirements.
• Developed recognition programs that motivate employees towards higher performance levels.
• Evaluate current business processes and identify areas for improvement.
• Develop and present reports, dashboards, and metrics to support decision-making.
• Translate business needs into technical specifications for development teams.
• Support project management teams in planning, testing, and implementation of solutions.
• Conduct market, industry, and competitor analysis to support strategic planning.
• Ensure solutions meet business goals and adhere to regulatory requirements.
• Facilitate meetings and workshops with stakeholders to communicate requirements and progress.
• Proficiency in business analysis tools (e.g., Excel, SQL, Tableau, Power BI, JIRA, Confluence).
• Experience with Agile and/or Scrum methodologies.
• Knowledge of data modeling and data visualization tools.

• Focused on the successful execution and delivery of SAP solutions, ensuring alignment with business requirements and enhancing operational efficiency.
• Managed the design, configuration, testing, and deployment of key SAP modules (e.g., SAP S/4HANA, SAP FICO, SAP MM, SAP SD), ensuring seamless integration across business functions.
• Led cross-functional teams, including project managers, consultants, and technical experts, to deliver SAP projects on time, within scope, and within budget.
• Coordinated all project phases to ensure a smooth and successful implementation.
• Collaborated with business stakeholders, SAP consultants, and cross-functional teams to analyze existing processes, identify gaps, and recommend SAP-based solutions to optimize workflows, improving efficiency and reducing operational bottlenecks.
• Managed the full recruitment cycle, sourcing, identifying, and attracting top-tier candidates through multiple channels.
• Streamlined the hiring process, ensuring timely candidate selection and a seamless transition from screening to offer acceptance.
• Optimized scheduling and meeting logistics through effective calendar management using Outlook, improving time management and coordination across teams.
• Managed office supplies and ensured inventory levels were maintained for smooth office operations.
• Served as a liaison for internal and external communications, fostering strong interactions between employees, managers, and clients.
• Leveraged advanced office software (Word, Excel, PowerPoint, Outlook) to prepare accurate documents, create impactful presentations, and facilitate effective internal communication, ensuring clarity and precision in all business materials.

• Led full recruitment lifecycle, sourcing top talent and streamlining onboarding processes.
• Collaborated with Learning & Development to create training programs that enhance employee integration.
• Engaged candidates through various channels, screening applications to identify high-potential talent.
• Partnered with hiring managers to align recruitment strategies with organizational objectives.
• Managed recruitment team of 13, providing coaching and support to achieve recruitment goals.
• Optimized recruitment strategies to enhance budget efficiency and improve overall performance.
• Served as primary contact for customer inquiries, delivering exceptional service and building relationships.
• Supported customer service team with client onboarding and issue resolution for positive experiences.

Project Title: Revamping the Rewards & Recognition Program for Enhanced Employee Engagement

To redesign the organization’s existing Rewards & Recognition program to align with company values, improve employee morale, and increase engagement and retention rates.

• Conducted surveys and focus group discussions to gather employee feedback on the current R&R structure.
• Benchmarked industry best practices across similar-sized organizations.
• Collaborated with department heads to tailor recognition methods to various functions (sales, tech, support).
• Designed a tiered recognition framework (spot awards, quarterly awards, peer-to-peer recognition, long-service awards).
• Integrated the new R&R program into the HRMS platform for seamless nomination and approval workflow.
• Trained managers and team leads on the importance of timely recognition and how to use the system effectively.
• Launched an internal communication campaign to promote awareness and participation.

Key Achievements:
• 45% increase in employee participation in recognition activities within 6 months.
• 25% improvement in employee satisfaction (as per post-implementation engagement surveys).
• Reduced employee turnover by 12% in teams with active R&R participation.
• Successfully aligned rewards with core values, increasing visibility of value-driven behaviors.

• Leverage HR strategies, policies, trends, and metrics to ensure alignment with the overall HR agenda, collaborating closely with the HR department to drive organizational success and improve HR effectiveness.
• Monitor and enhance employee productivity by structuring competitive compensation packages and benefit offerings.
• Develop programs that address employee needs, promote wellness, and foster a positive work environment to increase morale, retention, and overall productivity.
• Lead staff wellness initiatives and work to improve employer-employee relations, actively engaging with employees to evaluate their needs.
• Foster a collaborative culture that boosts morale, enhances productivity, and supports long-term retention.
• Engage regularly with department heads and line management to provide daily HR guidance, addressing challenges, providing solutions, and ensuring smooth HR operations across all functions.
• Support decision-making with expert HR advice tailored to each department's needs.
• Develop and oversee systems to monitor and prevent violations of legal guidelines and internal policies.
• Continuously evaluate and improve control systems to ensure efficiency and compliance.
• Collaborate with corporate counsel and HR departments to ensure enforcement of standards and regulations, and revise procedures and reports periodically to identify potential risks or non-compliance issues.
• Evaluate existing business processes and workflows to pinpoint areas that require enhancement.
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• Evaluate existing business processes and workflows to pinpoint areas that require enhancement.
• Collaborate with cross-functional teams to collect requirements, establish project objectives, and resolve issues.
• Create and execute scalable, effective solutions that are in line with business goals.
• Oversee project plans, schedules, deliverables, and track progress to guarantee successful implementation.
• Recognize risks at an early stage and apply proactive strategies for mitigation.
• Relay project status, updates, and results to stakeholders across all levels.
• Facilitate change management efforts to ensure smooth integration of new tools and processes.
• Keep comprehensive documentation of processes, decisions, and insights gained for continuous improvement.
• Enhanced performance by supervising daily operations and guiding team members.
• Cross-trained current employees to enhance team flexibility and performance.
  
  

• Drove reinstatement pool and auto debit mode portfolio to enhance company revenue.
• Executed customer communications for clients under reduced paid up status to maximize renewals.
• Coordinated with branch operations regarding reinstatements and customer service activities.
• Collaborated with vendors, IT, and Finance teams to improve overall customer experience.
• Managed communications for reinstatements and auto debit mode bounce cases.
• Launched digital campaigns focused on reinstatements and effective customer outreach.
• Determined requirements and developed technical support for endpoint devices and audio-visual equipment.
• Oversaw contractor work to ensure compliance with specifications, quality standards, and regulations.

• Managed workflow and case assignments to enhance colleague experience through expertise and best practices.
• Recorded all client complaints in central complaint database for accurate tracking.
• Reviewed and categorized complaints as regulatory, routing them to appropriate parties.
• Ensured thorough documentation and resolution of service complaints for accountability.
• Liaised with business partners to verify facts and recommend resolutions.
• Produced reports identifying trends and opportunities for process improvements.
• Collaborated with partners to oversee complaint handling and develop monthly statistics.
• Independently lead multi-disciplinary stakeholder engagement, requirements gathering, environmental scans, assessments, critical appraisals, and gap analyses to support the adoption, adaptation, or development of digital health standards for digital health solutions.
• Develop, review and maintain documentation and other related artifacts that provides knowledge and guidance on the development, use and oversight of Digital Health Standards, ensuring that these are consistent with current artifacts, policies and strategies.
• Takes initiative and sustained action to ensure the successful implementation of change by shifting strategic focus and embracing new ideas and building on past knowledge and success.
• Fosters a team environment where all are encouraged to think creatively and new and diverse ideas and approaches are heard, valued and considered for implementation.
• Seeks performance feedback and opportunities to invest time and effort to learn and expand knowledge to improve performance.