Karla Navarro
Santa Monica
Summary
An Assistant Manager with 7 years of professional experience in customer service, working in a variety of fast-paced retail environments. I have a strong history of communicating with customers to identify needs and leading diverse teams to enhance operational performances and improve the customers experience. I'm looking for a position where I can contribute positively to a team and gain valuable experience, whether in sales, administration, or any other field. My commitment to customers and a passion to help others will help me transition comfortably to your team, and quickly become an asset to your business.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Old Navy
08.2022 - 08.2024
- Sales Associate March 2021-August 2022
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Led and supervised a team of employees to achieve daily sales goals and provide exceptional customer service
- Provided coaching and feedback to team members to drive performance improvement
- Collaborated with the Store Manager to develop and execute marketing sales to drive foot traffic and boost sales
- Addressed and resolved various customer questions and concerns and negotiated solutions
- Ensured customers are satisfied with the level of service offered
- Oversaw daily business operations on the sales floor
- Processed transactions accurately and efficiently using POS system, handling cash, credit, and gift card payments
- Identified customer needs and provided information related to products and services
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Utilized strong product knowledge to educate customers on features, benefits, and promotions, leading to increased sales and customer satisfaction
- Maintained high customer service standards in a high-volume, fast-paced environment
- Worked as part of team to ensure orders were delivered accurately and efficiently.
Retail Sales Associate
Gap Inc
10.2017 - 03.2021
- Processed transactions accurately and efficiently using POS system, handling cash, credit, and gift card payments
- Identified customer needs and provided information related to products and services
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Skilled in maintaining a visually appealing store layout, organizing merchandise, and restocking inventory to ensure a pleasant shopping experience for customers
- Utilized strong product knowledge to educate customers on features, benefits, and promotions, leading to increased sales and customer satisfaction
- Maintained high customer service standards in a high-volume, fast-paced environment
- Worked as part of team to ensure orders were delivered accurately and efficiently
- Maintaining a visually appealing store layout, organizing merchandise, and restocking inventory to ensure a pleasant shopping experience for customers
- Processed and packaged online orders, and unloaded shipment deliveries.
Education
High School Diploma -
Olympic High School
06.2016
Skills
- Leadership
- Excellent Communication Skills
- Problem-Solving
- Time Management
- Detail Oriented
Timeline
Assistant Manager
Old Navy
08.2022 - 08.2024
Retail Sales Associate
Gap Inc
10.2017 - 03.2021
High School Diploma -
Olympic High School
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