SELEVIA TOMA
Etobicoke
Summary
Experienced beauty and retail professional with strong skills in skincare consultation, brow services, client relationship building, and sales. Passionate about helping customers feel confident through personalized product recommendations and exceptional services. Skilled in achieving sale goal and educating clients on routines and creating a welcoming store experience.
Overview
6
6
years of professional experience
Work History
Skin Care Specialist
L'occitane en Provence
Etobicoke
10.2023 - Current
- Delivered personalized skin care and body care consultations based client needs.
- Supported daily sales goals, contributing to increased skin care sales.
- Facilitated loyalty program promotions, enrolling new customers.
- Supported visual merchandising, restocking and maintaining store standards.
- Experienced in creating positive client experience and driving product engagement.
Dental Assistant/Receptionist
Woodbine Family Dental
Ontario
10.2022 - 09.2023
- Scheduled recall appointments efficiently, promoting continuity of care and strengthening patient retention through effective follow-up.
- Verified patient insurance coverage through effective communication, minimizing billing discrepancies and ensuring smooth service.
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
- Implemented Abeldent software to enhance patient management efficiency.
- Cultivated welcoming environment for patients, improving overall experience and building trust within practice.
Spa Receptionist
Bliss Day Spa
Vancouver
06.2020 - 04.2022
- Promoted specific spa services, increasing customer inquiries and bookings.
- Streamlined booking processes with Mindbody Software, enhancing appointment efficiency and customer satisfaction.
- Answered phone calls to record new bookings and respond to service questions.
- Opened and closed spa daily by following standard operating procedures.
- Completed Eminence Skin Care training to enhance product knowledge.
- Maintained financial records and reconciled daily transactions to uphold spa operational standards.
Education
WAXING HAIR REMOVAL -
Body Pro Beauty
Brampton, ONCERTIFICATE - Dental Assistant / Receptionist
Langara College
Vancouver, BC 07.2021 - 12.2021
CPR-C-AED -
St John Ambulance
Vancouver, BCSkills
- Skin analysis
- Skin consultations
- Product Knowledge
- Sales techniques
- Appointment scheduling
- Front office operations
Timeline
Skin Care Specialist
L'occitane en Provence
10.2023 - Current
Dental Assistant/Receptionist
Woodbine Family Dental
10.2022 - 09.2023
CERTIFICATE - Dental Assistant / Receptionist
Langara College
07.2021 - 12.2021
Spa Receptionist
Bliss Day Spa
06.2020 - 04.2022
WAXING HAIR REMOVAL -
Body Pro Beauty
CPR-C-AED -
St John Ambulance