Selenia Reyes Olvera
Los Angeles
Summary
Skilled crew trainer with several years of hands-on experience, instructing new employees to successfully complete job duties. Extensive expertise in organizational policies and procedures with a solid history of versatility and hard work. Detail-oriented approach to addressing queries and concerns is essential to maintain effectiveness.
Overview
9
9
years of professional experience
Work History
Team Trainer/ Lead
Whole Foods Market
Angeles
05.2023 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives, and communication goals.
- Respond to customer questions regarding products, prices, and availability.
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- I stayed up to date on the requirements of all team positions to optimize training.
- Coordinated with management to identify training needs and opportunities.
- Monitored employee progress, offering constructive feedback for improvement.
Prepared Foods
WholeFoods Market
04.2019 - Current
- Cross-training in all stations
- Assemble all stations and follow recipes, modifying them to meet customized guest orders.
- Proper handling and cleaning of each piece of equipment used for individual items and foods.
- Stations and bars cleaned before and after use, at all times, to avoid cross-contamination.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated with team members to ensure timely food preparation and service delivery.
- Followed instructions regarding recipe modifications portion size plate presentation garnishes.
Volunteer
Salvation Army
10.2017 - Current
- Help prepare meals to be taken to Skid Row
- Providing help with kitchen necessities.
- Ensuring the freshness of meals before serving.
- Building boxes for holidays for families to take home.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort, and skills to achieve the organization's goals.
Team Crew
Sweetgreen
11.2021 - 04.2023
- Proper labeling, FIFO.
- Maintain proper temperatures at all times to be served fresh for customers.
- Prepping and pre-prepping food for the upcoming days.
- Follow the recipes accordingly for each meal, quality, and abundance.
- Upheld high standards of productivity and quality in operations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Engaged with customers to understand their dietary preferences and needs.
Team Member
Corner Bakery Cafe
11.2018 - 04.2019
- Follow the recipes, and prepare the ingredients for each dish.
- Help pack each delivery, and drop off catering deliveries to their destinations.
- Responsible for serving and maintaining clean tables, and also attending to the needs of each customer.
- Developed positive customer relationships through friendly greetings and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Addressed customer needs, responding to specific requests.
9th grade Mentor
School of Business and Tourism Mentor Program
08.2016 - 05.2018
- Mentoring incoming freshmen two times a week by helping them raise their GPA, develop goals for high school, and providing information about sports and clubs.
- Assisting students by being a peer counselor.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
Education
Some College (No Degree) -
Glendale Community College
Skills
- Microsoft Word
- Excel, Word
- PowerPoint
- New employee training
- Cross-training skills
- Compliance requirements/standards
- Team leadership and supervision
- Product knowledge
- Active listening
- Restaurant standards
- Team collaboration
- Time management
- Workplace safety
- Customer service
- Equipment maintenance
- Food safety
- Multitasking and organization
- Task prioritization
- Decision-making
- Verbal and written communication
Languages
- English
- Spanish
Extracurricular Activities
Students Run LA
Timeline
Team Trainer/ Lead
Whole Foods Market
05.2023 - Current
Team Crew
Sweetgreen
11.2021 - 04.2023
Prepared Foods
WholeFoods Market
04.2019 - Current
Team Member
Corner Bakery Cafe
11.2018 - 04.2019
Volunteer
Salvation Army
10.2017 - Current
9th grade Mentor
School of Business and Tourism Mentor Program
08.2016 - 05.2018
Some College (No Degree) -
Glendale Community College