Selene Pacheco
Fontana
Summary
Dedicated individual with experience overseeing daily operations and ensuring safety compliance. Skilled in staff training and data analysis, consistently driving productivity and motivating a positive work environment.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Backup Lead
ODW Logistics
Ontario
09.2024 - Current
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Enforced safety regulations to ensure a secure working environment.
- Reviewed shipping log on a daily basis to make sure deadline are met.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow associates and management.
- Use Excel sheet to keep files need organized and up to date to ensure easier management on day to day necessary information.
- Addressing and responding to emails daily to communicate with other departments or management.
Shift Leader
Fatburger
Rancho Cucamonga
08.2019 - 05.2024
- Supervised daily operations to ensure smooth shift progression.
- Assisted in training new employees on shift operations.
- Resolved customer complaints as soon as possible to maintain a positive dining experience.
- Coordinated staff schedules to optimize coverage during peak hours.
- Led team meetings to communicate goals, updates, and performance expectations.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Supervised and led employees to maintain productivity and customer service levels.
- Managed inventory levels and placed orders for food and supplies as needed.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Managed daily workflow and scheduled staff for adequate coverage.
- Analyzed sales data on a weekly basis for better opportunities to improve.
- Provided leadership, insight and mentoring to newly hired employees.
Education
Fontana High School
Fontana, CASkills
- Resource allocation
- Safety compliance
- Staff training
- Scheduling efficiency
- Data analysis
- Team leadership
- Problem solving
- Communication
- Attention to detail
- Activate listening
Certification
- Food Handlers Training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Backup Lead
ODW Logistics
09.2024 - Current
Shift Leader
Fatburger
08.2019 - 05.2024
Fontana High School