Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Selena Christina Ramsaywakh

Scarborough,ON

Summary

To obtain a position as a Personal Support Worker, helping seniors live independently. Hardworking and passionate with strong organizational skills eager to secure entry-level PSW position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Greenwin Inc
04.2022 - 09.2023
  • In charge of 15 buildings to handle their rent, including rent increases
  • Issued emergency 24-hour on-call service for tenants on building issues.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with legal counsel to resolve tenant rent disputes.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Followed up on delinquent tenants and coordinated collection procedures.

Operations Administrator

Grove Project Management
01.2019 - 01.2021
  • Assisted all projects related to demolition, operations, and staffing
  • Provides administrative site support including emailing, filing, drafting correspondence, and printing for Construction site teams as required
  • Supports administrative needs for site teams in each community by information gathering, producing reports, and distributing them to appropriate individuals on timely basis
  • Assist with set up and onboarding of new construction staff
  • Manage and update internal systems
  • Process reimbursements for site staff
  • Track, maintain and issue site contact lists
  • Assisted with tracking deficiencies; exterior/interior finals for all lots
  • Oversee and manage scheduling and completion of architectural inspections and schedule signoffs for condominiums
  • Process purchase orders and monitoring of inventory
  • Assisting with deposit and remittance processing (cheque clearing, verifications, screenings, reconciliations and more)
  • Managing monthly and quarterly budgets and creates daily reports for management
  • Assist clients with account setups and inquiries that may be received
  • Assist with any kind of other reporting and support management team where required

Front Office Manager

Consumer Choice Home Improvement
07.2014 - 06.2019
  • Managed day-to-day operations associated with administering service across multiple departments
  • Directly responsible for creating welcoming front office environment while maintaining professional relationships with customers
  • Oversaw all front office functions, including all correspondences, payments, staffing, and general office maintenance
  • Aided staff team by coordinating between multiple departments and customers
  • Communicated effectively with CEO, department managers, and customers
  • Managed complaints process including triaging complaints and prioritized communications as needed
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO
  • Delegated appropriate staffing changes in response to project demands

Executive Assistant

Consumer Choice Home Improvement
07.2015 - 11.2019
  • Managed and prioritized customer service schedules
  • Created and maintained customer service schedules to support meeting target goals
  • Responsible for gathered statistical data to enhance reports
  • Provided administrative services including phone and email correspondence, making copies, and handling incoming and outgoing mail and faxes
  • Coordinated conference calls, including scheduling and sending out confirmations Green Ontario Rebate Program Coordinator
  • Managed Green Ontario Rebate program and communicated program requirements to customers
  • Oversaw on boarding and mentorship, planned and executed meetings and developed project documentation
  • Coordinated presentations for customers and project members detailing project scope, progress and results keeping all entities well-informed or milestones and goals

Volunteer

Cedarbrook Lodge Retirement Residence
10.2015 - 05.2017
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Babysitter

Private Care
07.2013 - 04.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated with parents regarding children's progress and development, raising any issues.

Education

PSW

Academy of Learning Career College
Toronto, ON
12.2023

Skills

  • Active Listening
  • Critical Thinking
  • Team Development
  • Problem-Solving Ability
  • Client Relationship Management
  • Household Organization
  • Ability to Lift
  • Attentive to People
  • First Aid Certification

Certification

  • Standard First Aid & CPR/AED level C

Timeline

Administrative Assistant

Greenwin Inc
04.2022 - 09.2023

Operations Administrator

Grove Project Management
01.2019 - 01.2021

Volunteer

Cedarbrook Lodge Retirement Residence
10.2015 - 05.2017

Executive Assistant

Consumer Choice Home Improvement
07.2015 - 11.2019

Front Office Manager

Consumer Choice Home Improvement
07.2014 - 06.2019

Babysitter

Private Care
07.2013 - 04.2022

PSW

Academy of Learning Career College

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Selena Christina Ramsaywakh