Selena Wilson
Roseville
Summary
Approachable and detail-oriented barista with 7 years of experience in high-volume environments. Demonstrated mentorship as a barista trainer and has excellent customer engagement. Proven ability to foster teamwork, resolve conflicts efficiently, and promote a collaborative and positive team culture and work environment. Dedicated to full-time education, graduating with honors while maintaining time-management and reliability in professional commitments.
Overview
7
7
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Roseville, CA
06.2019 - Current
- Delivered exceptional customer service, ensuring a positive experience for all patrons.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness of workstations and adherence to food safety protocols.
- Trained new baristas on beverage preparation techniques and customer engagement strategies.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science - Health Science
California State University, Sacramento
Sacramento, CA12-2025
Associate of Science - Allied Health
Sierra College
Rocklin, CA05-2023
Associate of Science - Natural Science
Sierra College
Rocklin, CA05-2023
Skills
- Effective time management
- Approachable demeanor
- Strong attention to detail
- Collaborative team member
- Analytical problem-solving
- Effective communicator
- Coaching and guidance abilities
- Excellent client relations
- Adaptive and creative
- Informed decision-making
- New hire training
- Proficient in managing multiple tasks
Timeline
Barista
STARBUCKS COFFEE COMPANY
06.2019 - Current
Bachelor of Science - Health Science
California State University, Sacramento
Associate of Science - Allied Health
Sierra College
Associate of Science - Natural Science
Sierra College