Selena Ward
Edmonton,AB
Summary
Proven professional with a track record of success at Patricia Balkenstein, adept in customer service and multitasking. Leveraged strong communication skills and manufacturing standards knowledge to enhance service delivery and operational efficiency. Demonstrated initiative by implementing projects that significantly improved customer satisfaction. High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Host/ River Cree Resort & Casino
Patricia Balkenstein
Enoch, AB
08.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Home Cleanings
Jesse Wasp-colin
Edmonton, AB
10.2018 - 03.2020
- Collaborated with teams, departments and clients to ensure the delivery of efficient, high quality service.
- Successfully initiated and implemented project which resulted in positive outcome.
- Maintained positive relationships with all customers.
Tattoo Assistant
Dwayne Roberts
Grande Prairie, AB
05.2016 - 12.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved revenue or departmental objectives by actions taken.
- Entered details such as payments, account information and call logs into the computer system.
- Worked directly with departments, clients and management to achieve results.
- Responded to customer request via telephone and email.
Education
High School Diploma -
Braemar School
Edmonton, AB06.2019
Skills
- Strong initiative
- Strong written and verbal communication skills
- Estimates preparation
- Good multitasker
- Knowledge of manufacturing standards/ regulations
- Customer service focus
- Extremely organized
- Courteous, professional demeanor
Certification
- First Aid.
- ProServe.
- GameSense.
Timeline
Host/ River Cree Resort & Casino
Patricia Balkenstein
08.2022 - Current
Home Cleanings
Jesse Wasp-colin
10.2018 - 03.2020
Tattoo Assistant
Dwayne Roberts
05.2016 - 12.2018
High School Diploma -
Braemar School