Selena Tihanyi
Temecula,CA
Summary
Professional and enthusiastic individual with years of experience in customer relations. Strong leadership abilities and interpersonal skills. I thrive in efficient environments while maintaining excellent customer service and industry standards. Excels at creating motivated teams that are encouraged to achieve financial goals and objectives. Consistent and committed to ensuring the best experience and success for the company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cocktail Server/ Bottle Service
Harrah's Casino
05.2024 - 10.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Floor Staff/ Bartender
Uncle Bobs Sports Bar
04.2021 - 05.2024
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Head Waitress
La Cocina Bar and Grill
07.2016 - 03.2020
- Trained in all positions resulting in 100% accountability for staff and inventory.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Responsible for event coordination resulting in marketing success.
- Protect industry and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Store Manager / Sales Manager
Temecula Pool & Spa
01.2008 - 08.2016
- Achieved record goal of most sales in one day.
- Implemented new computer information system for clients and invoices.
- Monitored inventory and organized shipments of supply.
- Managed scheduling for clients and customer inquiries.
Education
Licensed Esthetician -
Palomar Institute of Cosmetology
06.2023
Business / General Education
Palomar College
09.2015
High School Diploma -
Susan H. Nelson High School
06.2012
Skills
- Sales Management
- Adaptability
- Professionalism
- Persistence
- Training
- Cleanliness and hygiene
- Cash handling expertise
- Patience and empathy
- Reliability and punctuality
- Customer service
- Workplace safety
- Strong teamwork
Certification
- Chemical Peels
- Microdermabrasion
- Product Knowledge
- Certified Lucas-Cide
- Certified Barbicide
- Food Handler Safety Certified
- Business License
Timeline
Cocktail Server/ Bottle Service
Harrah's Casino
05.2024 - 10.2024
Floor Staff/ Bartender
Uncle Bobs Sports Bar
04.2021 - 05.2024
Head Waitress
La Cocina Bar and Grill
07.2016 - 03.2020
Store Manager / Sales Manager
Temecula Pool & Spa
01.2008 - 08.2016
- Chemical Peels
- Microdermabrasion
- Product Knowledge
- Certified Lucas-Cide
- Certified Barbicide
- Food Handler Safety Certified
- Business License
Licensed Esthetician -
Palomar Institute of Cosmetology
Business / General Education
Palomar College
High School Diploma -
Susan H. Nelson High School
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