Selena Santos
Sherwood Park,AB
Summary
Knowledgeable and dedicated customer service professional with experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Corporate Paralegal
Bryan & Company LLP
05.2022 - 11.2022
- Filed Annual Returns with Corporate Registry
- Maintained and updated organized client contact information to keep in touch with clients and provide updates
- Produced legal documents such as Director and Shareholder Resolutions
- Communicated pertinent information to clients via phone, email, and mail
Corporate Paralegal
Dentons Canada LLP
06.2011 - 01.2017
- Increased efficiency in corporate governance matters by maintaining up-to-date records on board meetings, minutes, and resolutions
- Edited and proofread legal documents to verify accuracy
- Liaised with other paralegals and legal staff to complete common tasks on schedule
- Filed Annual Returns with Corporate Registry
- Conducted detailed client intakes and entered information into company database
- Communicated pertinent information to clients via phone, email, and mail
- Produced legal documents such as Director and Shareholder Resolutions
Assistant Manager
Liquidation World
06.2005 - 12.2010
- Started off working as Shipper/Reciever and worked my way up to Assistant Manager
- Improved customer satisfaction by addressing and resolving complaints promptly
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Developed strong working relationships with staff, fostering a positive work environment
- Increased sales through effective merchandising strategies and targeted promotions
- Managed inventory levels
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Facilitated clear communication between employees and upper management through regular meetings
Education
High School Diploma -
Eastglen Comp. High School
Edmonton, ABSkills
- Document filing
- File organization
- Client communication
- Document preparation
- Staff supervision
- Inventory management
- Goal setting
- Sales growth
- Scheduling and planning
- Money handling
- Customer service
Certification
CORES Training Level 1
Timeline
Corporate Paralegal
Bryan & Company LLP
05.2022 - 11.2022
Corporate Paralegal
Dentons Canada LLP
06.2011 - 01.2017
Assistant Manager
Liquidation World
06.2005 - 12.2010
High School Diploma -
Eastglen Comp. High School