Selena Rios
Lompoc
Summary
Compassionate administrative and operations professional with extensive experience supporting clients, coordinating complex schedules, and maintaining calm, welcoming environments. Adept at working with individuals during sensitive moments, handling confidential information with discretion, and delivering service with empathy and professionalism. Known for exceptional communication skills, attention to detail, and the ability to manage multiple priorities while providing steady, respectful front-facing support.
Overview
10
10
years of professional experience
Work History
Operations Manager
Ocean Yoga & Massage
02.2020 - 06.2025
- Oversaw daily front-of-house operations in a client-centered environment, ensuring every guest was greeted with warmth, professionalism, and attentive service.
- Managed schedules, appointment flow, and facility presentation to maintain a calm, organized atmosphere for clients seeking supportive wellness services.
- Supervised a team of ~20 staff, including front desk personnel, providing coaching, clear communication, and conflict-resolution support.
- Handled sensitive client information with discretion and maintained accurate records across multiple systems.
- Implemented training and onboarding processes that strengthened consistency, service standards, and compassionate client interactions.
- Coordinated payroll, timekeeping, and administrative workflows with high accuracy and confidentiality.
- Optimized digital scheduling platforms to reduce errors and improve clarity for both clients and staff.
- Ensured compliance with safety, regulatory, and ethical standards while fostering a respectful, comforting environment.
Administrative Assistant
First Republic Bank
09.2015 - 05.2016
- Supported a high-volume team with precise administrative and clerical work, maintaining accuracy and organization under time-sensitive conditions.
- Processed and documented sensitive client account information while adhering to strict confidentiality and regulatory standards.
- Maintained secure digital and physical records in accordance with compliance requirements, ensuring audit readiness and confidentiality.
- Communicated professionally with clients and colleagues to support a seamless, service-driven experience.
Education
AA - English Literature
City College of San Francisco
05.2020
Skills
- Compassionate Client Service
- Front Desk & Reception Support
- Discretion & Confidentiality
- Scheduling & Appointment Coordination
- Conflict Resolution
- Team Support & Communication
- Recordkeeping & Data Accuracy
- Process and Workflow Improvement
- Time Management
- Multi-Tasking in Sensitive Environments
Timeline
Operations Manager
Ocean Yoga & Massage
02.2020 - 06.2025
Administrative Assistant
First Republic Bank
09.2015 - 05.2016
AA - English Literature
City College of San Francisco