SELENA POSHNI

Energetic Hostess with exceptional customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

• Provided safe babysitting services, ensuring the physical and emotional well-being of the children at all times.

• Dealt with new customer onboarding process that streamlined the app experience
• Resolved customer complaints and inquiries in a timely manner which increased customer satisfaction
• Established strong relationships with clientele, resulting in increased customer loyalty and satisfaction
• Responsibilities also included keeping the facility clean and organized
• During the pandemic, helped with set up of online classes.