Selena Mondragon
El Cajon,CA
Summary
Hello! I enjoy both working closely with team members as well as working on my own to deliver positive guest experiences to those I meet. I'd love to enter a position that offers new experiences and challenges where I'm able to utilize my skills in customer interaction and help in any way possible. I've always been light-hearted, energetic and very passionate about assisting people in reaching their goals, whether its a simple question or an extended arrangement to achieve customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Representative/ Cleaning Crew Member
24 Hour Fitness
01.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong friendships with guests through friendly interactions and genuine interest in their well-being during their stay.
- Oversaw fast-paced front desk operations including member services and/ or selling products and memberships.
- Managed high call volume from customers/ members.
- Facility Opener between two company locations and worked multiple overnight shifts.
- Maintained neatness and cleanliness within the facility.
- Physical activity including vacuuming, mopping, wiping down machines, to larger projects such as power washing the pool decks.
Office Clerk
Truth Family Counseling
07.2020 - 09.2022
- Reviewed files, records and other documents.
- Coordinated and scheduled meetings, appointments and reminders.
- Responded to inquiries from callers seeking information.
- In charge of filing and sorting paperwork into their respective areas based on specific clientele and their needs to maintain organization.
Front Desk Representative/ Member Services
Planet Fitness
09.2021 - 07.2022
- Assisted in maintaining consistent cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.
- Actively enjoyed interacting with regular members as well as new customers to establish a warm and friendly environment.
- Oversaw front desk-related activities including answering calls, handling customer needs, and providing excellent customer service.
- Maintained neatness and cleanliness within the facility.
- Promoted memberships, merchandise/ products to customers.
- Facility Opener and Closer.
Crew Member Representative
Cold Stone Creamery
11.2020 - 02.2021
- Engaged with many customers, handled multiple orders, answered phone calls and completed online/ mobile orders through third parties.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Assisted in opening and closing the facility.
Education
Field of Study - Aviation
California Flight Academy
El Cajon, CAAssociate of Science - Psychology
Chaffey College
Rancho Cucamonga, CA07.2022
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA05.2020
Skills
- Enjoys Customer Interaction
- Welcoming/ Greeting Guests
- Excellent Communication
- Front Desk Management
- Problem-Solving Skills
- Adaptability and Flexibility
- Detail Oriented
- Active Listener
- Attention to Detail
- Multitasking
- Time Management
- Guest Services and Relations
- POS Systems/ Cash Handling
Certification
- Private Pilot's License
Timeline
Front Desk Representative/ Cleaning Crew Member
24 Hour Fitness
01.2023 - Current
Front Desk Representative/ Member Services
Planet Fitness
09.2021 - 07.2022
Crew Member Representative
Cold Stone Creamery
11.2020 - 02.2021
Office Clerk
Truth Family Counseling
07.2020 - 09.2022
- Private Pilot's License
Field of Study - Aviation
California Flight Academy
Associate of Science - Psychology
Chaffey College
High School Diploma -
Los Osos High School
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