Selena McCallum
Quyon,QC
Summary
Results-driven professional with a focus on delivering exceptional customer support. Strong background in customer relations and communication, ensuring seamless interactions with clients. Dedicated to providing top-notch service and building lasting relationships with customers.
Overview
3
3
years of professional experience
Work History
Esthetics Expert / Guest Coordinator
The Ten Spot
Kanata
04.2022 - 09.2024
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Developed strong relationships with repeat clients, resulting in increased loyalty and return visits.
- Contributed to increased overall revenue by upselling service add ons and retail products.
- Facilitated smooth check-ins and check-outs by accurately processing payments, handling billing discrepancies and scheduling appointments.
- Handled guest complaints with empathy and professionalism, resolving issues whenever possible to maintain positive relationships.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Key Holder
American Eagle Outfitters, Inc
Ottawa
08.2021 - 07.2022
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Education
Certificate - Facial Techniques
Versailles Academy
Ottawa, ONCertificate - Waxing
Versailles Academy
Ottawa, ON05.2023
Certificate - Esthetics And Nail Care Technology
Bryan College
Toronto, ON08.2020
Skills
- Calm under pressure
- Retail sales techniques
- Decision making
- Attention to detail
- Self-directed
- Organizational skills
- Excellent communication
- Processing payments
- Guest complaint resolution
Timeline
Esthetics Expert / Guest Coordinator
The Ten Spot
04.2022 - 09.2024
Key Holder
American Eagle Outfitters, Inc
08.2021 - 07.2022
Certificate - Waxing
Versailles Academy
Certificate - Esthetics And Nail Care Technology
Bryan College
Certificate - Facial Techniques
Versailles Academy