Selena Mariah Gonsalves
Mississauga
Summary
Professional, experienced hospitality food service manager with strong background in bar and restaurant operations. Skilled in team collaboration, customer satisfaction, and adapting to changing needs. Proven expertise in inventory management, staff training, and financial oversight. Known for reliability and achieving results in fast-paced environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager
One Eyed Jacks
02.2024 - 02.2025
- Managed day-to-day operations of the store to drive sales.
- Thoroughly trained new hires in restaurants day-to-day promotions, education about products, and customer experience.
- Completed tasks outlined ensuring compliance with both company policies and AGCO regulations.
- Increased staff retention through effective hiring, training, and performance management practices.
- Coordinated with staff to ensure satisfactory experiences from both employees and guests.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
Keyholder Manager
Tokyo Smoke
07.2023 - 02.2024
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Mentored junior employees by sharing knowledge about best practices in retail management.
- Opened inventory boxes and restocked shelves.
- Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
- Oversaw inventory control processes including ordering stock replenishments while maintaining budget constraints.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Breakfast Chef/AM Opener
Cambridge Hotel & Conference Centre
07.2022 - 01.2023
- Sole Breakfast Chef/AM Opener
- Created breakfast menus for guests and special events
- Maintained fresh portions throughout shift for 300+ guests
- Food preparation for weddings, baptisms, work events, fundraisers, + other
- Helped design seasonal menus to ensure fresh ingredients and different recipes
- Prep/Line trained for breakfast, lunch, and dinner menus
- Handled Orders, worked with head Chef to select items responsibly to remain cost efficient
- Maintained a clean and organized kitchen workspace, ensuring compliance with health and safety regulations.
- Streamlined kitchen processes for increased efficiency and reduced food waste.
- Worked closely with management to maintain budgetary goals while consistently delivering high-quality meals.
- Mentored junior chefs in advanced cooking techniques, promoting professional growth within the team.
- Collaborated with chef to create exciting, fun menu options for banquets and special events.
- Enhanced customer satisfaction by preparing high-quality breakfast dishes in a timely manner.
Jr. Programmer
MAV Wood Working Corp
02.2019 - 12.2022
- SCM 3-Axis CNC Operation
- Performed maintenance, maintained safe work environment.
- Worked daily with materials such as MDF, Melamine, Eggerwood, Lumber, and more.
- Collaborated with architects, designers, and general contractors to ensure seamless integration of finish carpentry elements into larger construction projects.
- Improved project efficiency by implementing advanced carpentry techniques and tools.
- Managed deliveries/able to drive company trucks to and from pick-ups/drop-offs.
- Achieved excellence in finish carpentry by paying meticulous attention to detail in trim work, cabinetry, and built-ins.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Increased overall team productivity by providing ongoing guidance, support, and motivation for team members throughout the duration of each residential carpentry project.
- Performed both rough and finish carpentry tasks, showcasing flexibility and a wide range of skill sets.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Associate of Applied Science - Psychology - Mental Health And Addictions
CDI College
Brampton, ON01.2025
Certificate of Completion - Family And Community Services
Centers For Health & Healing
Vaughan, ON01.2023
Associate of Arts - Culinary Arts
Liaison Culinary College
Brampton, ON01.2021
High School Diploma -
St. Aloysius Gonzaga Catholic Secondary School
Mississauga01.2014
Associate of Arts - Social Psychology
Sheridan College
Mississauga, ON01.2014
Skills
- Staff management
- Conflict resolution
- Food service background
- Inventory control and record keeping
- Passion for customer satisfaction
- Conflict resolution techniques
- Team leadership
- Time management
- Relationship building
- Operations management
Certification
- First Aid Certified, 01/2024
- CPI Certified, 01/2024
- ASIST Certified, 01/2024
- Restaurant Management, 01/2021
- Food and Safety Certified, 01/2020
- Food Handlers Certified, 01/2020
- SmartServe Certified, 01/2018
- Cansell Certified, 01/2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Bar and Restaurant Manager
One Eyed Jacks
02.2024 - 02.2025
Keyholder Manager
Tokyo Smoke
07.2023 - 02.2024
Breakfast Chef/AM Opener
Cambridge Hotel & Conference Centre
07.2022 - 01.2023
Jr. Programmer
MAV Wood Working Corp
02.2019 - 12.2022
Associate of Applied Science - Psychology - Mental Health And Addictions
CDI College
Certificate of Completion - Family And Community Services
Centers For Health & Healing
Associate of Arts - Culinary Arts
Liaison Culinary College
High School Diploma -
St. Aloysius Gonzaga Catholic Secondary School
Associate of Arts - Social Psychology
Sheridan College
Similar Profiles
Grace TondatGrace Tondat
Bartender/Server at One Eyed Jacks PubBartender/Server at One Eyed Jacks Pub
Korena PeralesKorena Perales
Server / Bartender at Black Eyed Pea RestaurantServer / Bartender at Black Eyed Pea Restaurant
Avishek MitraAvishek Mitra
Sales and Marketing Specialist at Blue Eyed SolutionsSales and Marketing Specialist at Blue Eyed Solutions