Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Selena Lee

Hamilton,ON

Summary

I am a kind, creative, innovative, and organized peer to work with. I am a great listener, and I am able to prioritize my given workload. I have demonstrated the highest level of customer service, which customers and my past employers have pointed out. I am always willing to help others and lead with kindness. I am reliable and very approachable because I am always smiling! I am more successful in a fast-paced, goal-driven environment. I have my own business and many years of diverse work experience in different fields. Lastly, with excellent communication skills, I can resolve disputes and get along well with my team.

Overview

6
6
years of professional experience

Work History

Digital Marketing Coordinator

Noah Digital
Burlington
03.2024 - Current
  • Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
  • Identified opportunities for new partnerships or collaborations that could benefit our organization's reach.
  • Responded promptly to customer inquiries via social media platforms.
  • Collaborated with creative teams to design visuals for digital marketing campaigns.
  • Tracked campaign performance through detailed reporting systems.
  • Educated clients on best practices in search marketing.
  • Evaluated new emerging media or technologies and made recommendations for application within internet marketing or search marketing campaigns.
  • Coordinated proper services for conferences, seminars and other meetings.
  • Facilitated team collaboration, communication, and productivity.
  • Made decisions and resolved issues for clients and team members using critical thinking and analytical skills.

Teeth Whitening Technician

Owner
Toronto
01.2023 - Current
  • Assisted with preparation of whitening trays for bleaching teeth.
  • Performed cosmetic dental procedures such as teeth whitening
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Responded to customer inquiries by phone, email and in person.
  • Achieved monthly sales goals through effective product promotion.
  • Maintained code integrity and organization.
  • Managed stockroom organization and replenishment processes.
  • Demonstrated excellent time management skills when meeting tight deadlines while working through a full time degree.

Manager, Server, Guest Services

Kings Buffet
Hamilton, Ontario
06.2018 - 07.2021
  • Managed guest check-in and check-out procedures.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Packaged and sent out take out orders.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Trained employees on additional job positions to maintain coverage of roles.

Garnisher, Cashier

Harvey's
Hamilton, Ontario
01.2019 - 01.2020
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Resolved customer complaints professionally in accordance with company policy.

Baby Sitting

Good Life Fitness
Hamilton, ON
06.2018 - 09.2019
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Enforced rules to teach good manners and maintain safe environment.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Responsibly watched children while parents were out.
  • Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
  • Listened to parent directions and followed guidelines for children's care.
  • Cared for children's hygiene and personal needs by changing diapers, bathing and feeding.

International Humanitarian Aide

Costa Rica Humanitarian Foundation
San Jose, Costa Rica
07.2019 - 08.2019
  • Taught youth how to drive discussion and promote change through various channels.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related.
  • Rebuilding local schools, aqua facilities, gyms, libraries, residential homes.
  • Improved operations by working with team members and local citizens to find workable solutions.
  • Earning over 100 hours
  • Collaborated with other non-governmental organizations working in the same region.
  • Negotiated agreements between donor organizations and recipient communities.
  • Monitored progress of ongoing humanitarian aid programs and identified opportunities for improvement.

Education

Bachelor of Arts - Criminology

Toronto Metropolitan University
Toronto, ON
12-2024

Bachelor of Arts - Criminal Justice And Public Policy

University of Guelph
Guelph, ON
06.2022

High School Diploma -

Hillfield Strathallan College
Hamilton, ON
06.2021

Skills

  • Staff Training
  • Adaptability
  • Creativity
  • Payment Processing
  • Complaint Resolution
  • Teamwork and Leadership
  • Verbal and Written Communication
  • Exceptional Guest Services
  • Front Desk Operations
  • Adobe Illustrator
  • Optimizing Team Performance
  • Special Dietary Requirements
  • Video Editing
  • Pay-per-click advertising
  • Digital Marketing Management
  • Relationship Building
  • Customer Service
  • Food Safety Understanding
  • Sales Techniques
  • Computer Skills
  • Cash Register Operations
  • First Aid/CPR
  • Task Prioritization
  • Multilingual

References

References available upon request.

Timeline

Digital Marketing Coordinator

Noah Digital
03.2024 - Current

Teeth Whitening Technician

Owner
01.2023 - Current

International Humanitarian Aide

Costa Rica Humanitarian Foundation
07.2019 - 08.2019

Garnisher, Cashier

Harvey's
01.2019 - 01.2020

Manager, Server, Guest Services

Kings Buffet
06.2018 - 07.2021

Baby Sitting

Good Life Fitness
06.2018 - 09.2019

Bachelor of Arts - Criminology

Toronto Metropolitan University

Bachelor of Arts - Criminal Justice And Public Policy

University of Guelph

High School Diploma -

Hillfield Strathallan College

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