Selena Kozma
Toronto,Ontario
Summary
Dedicated and personable professional with a strong background in customer service, sales, and front facing roles. Proven ability to engage clients, multitask, and maintain smooth day to day operations in fast-paced environments. Passionate about alternative culture, fashion, and personal expression, with a desire to contribute to a creative and collaborative studio.
Overview
6
6
years of professional experience
Work History
Supervisor
Value Village
Toronto, Ontario
10.2024 - Current
- Oversaw daily store operations to ensure efficiency, as well as meeting sales targets and operational KPIs.
- Supervise and support team members across sales, production, and backroom departments.
- Assist with hiring, training, and coaching team members to meet performance goals.
- Monitor inventory levels, merchandise flow, and ensure proper pricing and product rotation.
- Handle customer inquiries and resolve escalated concerns professionally.
- Open and close the store, including cash handling and open and close procedures.
- Foster a positive team culture focused on sustainability, community impact, and service.
Small Business Owner
Gummico
Toronto, Ontario
03.2019 - Current
- Managed all operations of a self-run business, achieving 750+ online sales and over 1,000 in-person sales.
- Curated personalized product selections based on client preferences and current trends.
- Built a loyal customer base through personalized engagement, and consistent service.
- Implemented targeted marketing strategies to boost brand visibility and attract new clients.
- Analyzed sales data to identify customer trends and optimize inventory.
- Ensured high levels of customer satisfaction through responsive support and issue resolution.
Education
Diploma Certificate - Fashion Retail
Seneca College
Toronto, ON04-2024
Skills
- Detail-oriented, dependable, and highly organized
- Passionate about painting, sewing, and mirror engraving
- Huge anime, video game and movie nerd
- Ability to provide friendly, professional client service
- Clear communication (in person and online)
- Quick-thinker and adaptable under pressure
- Passionate and knowledgeable about tattoo culture
- Microsoft Office proficiency
- Ecommerce and small business management
Timeline
Supervisor
Value Village
10.2024 - Current
Small Business Owner
Gummico
03.2019 - Current
Diploma Certificate - Fashion Retail
Seneca College
Similar Profiles
Pinak Bernerd GomesPinak Bernerd Gomes
CDC Ambassador at Value VillageCDC Ambassador at Value Village
Preeti SainiPreeti Saini
Retail Sales Supervisor at Value villageRetail Sales Supervisor at Value village
Aarti PooniaAarti Poonia
Customer Service Representative at Value VillageCustomer Service Representative at Value Village
Ailie RotaAilie Rota
Lifeguard/Swim Instructor at City of Toronto, Parks and RecreationLifeguard/Swim Instructor at City of Toronto, Parks and Recreation
UMAR ABDULAHIUMAR ABDULAHI
Information Officer at Elections CanadaInformation Officer at Elections Canada