Selena Hussain
Toronto,Canada
Summary
Diligent and results-driven sales representative with experience in key-account management, developing strong client relationships and driving business growth. A self-starter with proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Account Manager
White Cap Supply Canada Inc.
11.2022 - Current
- Managed a diverse portfolio of accounts across a broad geographical area ("Central Canada").
- Strengthened client relationships through regular communication and effective problem solving.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Reviewed market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Streamlined internal processes for better efficiency in account management tasks.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Human Resources Generalist
White Cap Supply Canada Inc.
03.2020 - 10.2022
- Developed and enforced company policy and procedures relating to human resources activity.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Met with staff and managers to resolve difficult situations related to performance and conflict management.
- Handled new-hire orientation and basic recruiting tasks for talent identification.
- Partnered with hiring managers on comprehensive employment selection processes to improve hiring.
- Educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Collaborated with payroll to complete and upload pay data and work with managers to support proper wage and hour compliance.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Worked as an effective team member while contributing to regional and national HR projects.
Executive Assistant
White Cap Supply Canada Inc
01.2019 - 02.2020
- Provided administrative support to Chief Executive Officer (CEO) and Chief Financial Officer (CFO).
- Managed daily scheduling and calendar planning for CEO.
- Arranged all travel and accommodations; at least one trip per week.
- Partnered with executive team on new policy development and updates.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Coordinated monthly Board meetings and Senior Leadership Team (SLT) meetings, including annual sales meeting and strategy planning.
- Prepared memos, announcements, letters, meeting minutes, and additional business correspondence for regional and company-wide distribution.
- Tracked project completion and follow up when necessary to ensure deadlines are met and efficiency is achieved.
- Created detailed location profiles to distribute to potential buyers during company sale process.
- Prepared and tracked incentive plans and performance appraisals for direct reports of CEO.
- Maintained employee personnel data and worked with Director of HR to prepare board reporting and preparation material.
- Liaised with all Board members as well as other private equity groups and investor groups.
- Prepared employment agreements and new hire documentation.
- Coordinated events and worked on ad hoc projects.
Executive Assistant
NextGear Capital, Cox Automotive Canada
10.2016 - 12.2018
- Provided administrative support to National Vice President and Senior Leadership Team.
- Organized on-site and off-site meetings, distributing agendas, preparing presentations, arranging travel for attendees, coordinating meals.
- Traveled offsite to attend meetings and/or procure supplies and marketing materials whenever necessary.
- Reviewed all expense reports and time off requests submitted by the senior management team prior to VP approval.
- Screened all documents, reports, and incoming correspondence and ensured timely action.
- Created and distributed company-wide communications and announcements on behalf of the VP.
- Scheduled meetings, prepared all related meeting material, and recorded meeting minutes .
- Maintained tracker of ongoing projects and completed follow up.
- Assisted with hiring, recruiting, and on-boarding of new team members.
- Planned and coordinated PR initiatives, holiday parties, employee socials, and team building events.
- Streamlined new company processes and guidelines for new business initiatives and special requests.
- Handled all transactions with office vendors and suppliers, including contract acquisition/renewal and purchasing.
- Supplied Key cards and building access to employees and visitors, maintained and updated system as necessary.
- Acted as primary contact for all office management inquiries, including property management company, facility management team, and accounting department.
Administrative Assistant
Shaw Direct, Shaw Communications
01.2012 - 10.2016
- Provided administrative support to Senior Director and Sales Managers.
- Scheduled all meetings, appointments, and travel
- Arranged meals and other accommodations for senior team as necessary.
- Screened and prioritized all incoming queries and correspondence.
- Monitored progress of projects and assignments on behalf of Director of Ops.
- Coordinated meetings, took meeting minutes, and completed follow up.
- Developed presentations with accurate and efficient material
- Reviewed and processed vacation and time off requests .
- Prepared all expense reports for approval prior to expense incurrence.
- Recorded meeting minutes and distributed action items to team members as necessary.
- Organized meetings and training for new hires with HR team and appropriate team members.
- Assisted with coordination and planning of large company events.
- Developed general communications and updates for operations and sales team.
- Handled additional day to day administrative functions and ad hoc tasks.
Customer Care Representative
Shaw Direct, Shaw Communications
09.2010 - 12.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Used multiple software systems to complete daily tasks, including Microsoft Office Suite.
- Ensured communications were read and responded to in a timely and efficient manner.
- Performed calculation of credit adjustments and forwarded adjustments accordingly.
- Developed and maintained excellent customer relations.
- Excelled in meeting monthly sales targets by maximizing ARPU.
Education
Post-Grad Certificate - Human Resources Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONBachelor of Arts - Sociology, Psychology
York University
Toronto, ONOntario Secondary School Diploma -
Meadowvale Secondary School
Mississauga, ONSkills
- Account management
- Client relations
- Negotiation
- Business correspondence
- Presentation development
- Adaptability
- Teamwork and collaboration
- Project management
- Time management and organization
- Event planning & oversight
- Advising and coaching
- Associate and team engagement
- Training development and execution
Timeline
Account Manager
White Cap Supply Canada Inc.
11.2022 - Current
Human Resources Generalist
White Cap Supply Canada Inc.
03.2020 - 10.2022
Executive Assistant
White Cap Supply Canada Inc
01.2019 - 02.2020
Executive Assistant
NextGear Capital, Cox Automotive Canada
10.2016 - 12.2018
Administrative Assistant
Shaw Direct, Shaw Communications
01.2012 - 10.2016
Customer Care Representative
Shaw Direct, Shaw Communications
09.2010 - 12.2012
Post-Grad Certificate - Human Resources Management
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Arts - Sociology, Psychology
York University
Ontario Secondary School Diploma -
Meadowvale Secondary School
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