Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Hendricks

San Marcos

Summary

Enthusiastic Security Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of DoD decals, base indicators and passes. Trained in DHA Health System and MHS Genesis as well as DOD Security Clearance. Motivated to learn, grow and excel in MHS Genesis. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Independent and quick thinking team player seeking a role offering increased responsibility.

Overview

7
7
years of professional experience

Work History

Head Hostess

Viva Spi
02.2023 - 06.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Patient Service Representative

Naval Hospital Camp Pendleton
12.2021 - 06.2022
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • To provide centralized PAS staffing for the San Diego Market (SDM) Military Treatment facilities (MTF) in accordance with (LAW) Defense Health Agency (DHA) and San Diego Military Health System (SDMHS) standard appointment policies, procedures, and performance measures
  • Scheduling and coordinating inbound and outbound calls to TRICARE beneficiaries within the SDM and selective Veterans Administration (VA) eligible beneficiaries within the SDM
  • Verifying beneficiary eligibility via the Defense Enrollment Eligibility Reporting system (DEERS) system, updating patient demographic information and scheduling beneficiary requests.

Client Care Coordinator

At Home Nursing Care
06.2021 - 12.2021
  • Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
  • Streamlined appointment scheduling for improved efficiency and increased client retention.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.

Medical Records Clerk

Medforce Government Solutions
05.2019 - 08.2020
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Input data into computer programs and filing systems
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order
  • Reviewed charts and flagged incomplete or inaccurate information
  • Received and processed medical records requests
  • Interacted and communicated easily with department personnel and public
  • Created new physical and computer-based files
  • Received and routed medical records
  • Prepared mailings of information and documentation
  • Responded to requests for information from various individuals by providing attached pdf documents
  • Maintained accuracy, completeness and security for medical records and health information
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes
  • Trained several direct reports on department procedures and policies to maximize department effectiveness.

Customer Service Cashier

Target
01.2019 - 04.2020
  • Handled daily credit and cash transactions for customers with accuracy and speed
  • Maintained customer satisfaction while handling damaged product returns quickly and professionally
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Assisted customers by answering questions and fulfilling requests
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Answered questions about store policies and concerns to support positive customer experiences
  • Checked prices for customers and processed items sold by scanning barcodes
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Skilled using cash register including processing sales discounts and refunds
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.

Sales Associate

Dillard's
11.2018 - 12.2018
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Maintained clean sales floor and straightened and faced merchandise
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Customer Service Representative

Tjmaxx
11.2018 - 12.2018
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Kept customer spaces clean, neat and organized for maximum appeal
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Cleaned and organized the store, including the checkout desk and displays
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.

Customer Service Agent

Pronto Insurance
01.2018 - 03.2018
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Answered over 200 telephone calls and emails per day to resolve clients' billing issues and questions
  • Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
  • Answered customer questions and offered details about products and services while efficiently processing orders and managing customer account details
  • Edit customer insurance coverage upon customer request.

Customer Service Agent

Teleperformance
04.2017 - 12.2017
  • Described Hughes-Net Internet to customers and accurately explained details and care of merchandise
  • Directed calls to the appropriate departments when needed
  • Answered customer questions about product availability and shipment times
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Sought ways to improve processes and services provided
  • Resolved over hundreds customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
  • Documented and communicated all claim activity in a timely manner, while supporting the outcome of claim files
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.

Education

High School Diploma -

Lopez Early College High School
Brownsville, TX

Skills

  • Guest service
  • Reservation coordination
  • Bar terminology
  • Exceptional communication
  • HIPAA Compliance
  • Customer Service
  • File Organization
  • Data Entry
  • Document Scanning
  • Medical terminology understanding
  • Medical Records Management
  • Claims Processing
  • Patient Education
  • Organizational Skills
  • Phone and Email Etiquette
  • Excellent multitasking capability
  • Appointment Scheduling
  • Strong Work Ethic
  • Patience and understanding
  • Toddler Engagement Techniques

Timeline

Head Hostess

Viva Spi
02.2023 - 06.2024

Patient Service Representative

Naval Hospital Camp Pendleton
12.2021 - 06.2022

Client Care Coordinator

At Home Nursing Care
06.2021 - 12.2021

Medical Records Clerk

Medforce Government Solutions
05.2019 - 08.2020

Customer Service Cashier

Target
01.2019 - 04.2020

Sales Associate

Dillard's
11.2018 - 12.2018

Customer Service Representative

Tjmaxx
11.2018 - 12.2018

Customer Service Agent

Pronto Insurance
01.2018 - 03.2018

Customer Service Agent

Teleperformance
04.2017 - 12.2017

High School Diploma -

Lopez Early College High School

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Selena Hendricks