Selena Gonzalez
Escondido
Summary
Dedicated and empathetic professional with a recently completed Bachelor's degree in Psychology from California State University-San Marcos. Possessing a strong foundation in behavioral health and a passion for helping others achieve positive outcomes. Proven ability in communication, problem-solving, and managing time effectively in diverse environments. Eager to apply academic knowledge and practical experience in a supportive role within the psychology field. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Awake Overnight Staff
Rite Of Passage
02.2024 - Current
- Supervise students overnight, ensuring adherence to facility rules and guidelines.
Teacher's Aide
MarSell Consulting and MHS
06.2023 - 11.2023
- Assisted in developing and teaching lesson plans to students, including instruction in Spanish and English.
- Completed academic reports for students and provided individualized assistance with coursework.
- Participated in training sessions, including identifying maltreatment of youth, mandated reporter, CPR, and foster college.
- Navigated the UC (Unaccompanied Children) Portal for educational assessments and submitted documentation on undocumented youth and sponsors.
- Conducted community outreach, distributing flyers to potential resource parents for undocumented children.
Lead Concierge/Activities Assistant
Pacifica Senior Living
10.2020 - 06.2023
- Enhanced customer service skills by interacting with diverse individuals.
- Developed creative problem-solving skills to address and resolve issues.
Sales Associate
LOFT
01.2020 - 12.2020
- Greeted customers, provided assistance in finding products, and informed them of promotions.
- Managed cash transactions as a cashier and supported store operations including displays, stocking, and recovery.
Sales Associate
Hot Topic
07.2019 - 12.2019
- Provided customer service by greeting patrons, assisting with product location, and detailing promotions.
- Handled cash register transactions.
Fitness Attendant (Supervisor)
Iceplex Fitness and Aquatics Center
11.2016 - 05.2019
- Provided information on memberships, answered inquiries, and ensured facility cleanliness.
Waitress
Pacifica Senior Living
02.2016 - 11.2016
- Served meals to residents and guests.
- Assisted residents with various needs, including navigating the facility.
- Volunteered to engage senior residents in activities and games.
Customer Service Representative
Pizza Hut
09.2015 - 03.2016
- Answered phone calls, provided in-person assistance at the cash register, and resolved customer issues.
Education
Bachelor's - Psychology
California State University-San Marcos
San Marcos, CA05.2025
High School - undefined
Valley Center
Valley Center, CA06.2017
Skills
- Behavioral Health & Client Support: Behavioral Health, Caregiving, Senior Care, Dementia Care, Memory Care, Experience with Children, Helping others when needed (customers and coworkers)
- Communication & Interpersonal: Communication Skills, Writing skills, Customer Service (4 years), Active Listening
- Administrative & Organizational: Data collection, Medical administrative support, Office management, Filing, Organized, Detail-oriented, Microsoft Office, Microsoft Word, Time management
- Problem-Solving & Adaptability: Staying calm in stressful situations/working under pressure (4 years), Problem Solving, Quick Learner, Does well with multi-tasking
- Teaching & Training: Teaching, Early childhood education
- Other: Leadership, Sales (2 years), Retail Sales, Cashiering, Cash Register (3 years), POS
- Strong work ethic
- Patience and tolerance
- Team player mentality
- De-escalation techniques
Certification
- Driver's License
- First Aid Certification
- CPR Certification (June 2023 to June 2025)
Languages
Spanish
Professional Working
Timeline
Awake Overnight Staff
Rite Of Passage
02.2024 - Current
Teacher's Aide
MarSell Consulting and MHS
06.2023 - 11.2023
Lead Concierge/Activities Assistant
Pacifica Senior Living
10.2020 - 06.2023
Sales Associate
LOFT
01.2020 - 12.2020
Sales Associate
Hot Topic
07.2019 - 12.2019
Fitness Attendant (Supervisor)
Iceplex Fitness and Aquatics Center
11.2016 - 05.2019
Waitress
Pacifica Senior Living
02.2016 - 11.2016
Customer Service Representative
Pizza Hut
09.2015 - 03.2016
High School - undefined
Valley Center
Bachelor's - Psychology
California State University-San Marcos
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