Selena Giron-Diaz
Surrey,BC
Overview
10
10
years of professional experience
Work History
Call Center Representative
Vancity Credit Union
Surrey, BC
01.2022 - Current
- Secure client retention by driving service and product benefits, and recommendations around clients' needs.
- Manage customer service and administrative tasks-resolve customer issues, documents all communication in a timely manner.
- Utilizes multiple programs during client interaction such as Microsoft Teams, light Excel use and proprietary software.
Call Centre Agent/Dispatcher
Keyfood Services
Burnaby
01.2018 - 09.2022
- Assisted prisons, restaurants, and hospitals who required kitchen equipment repair and would then schedule a technician.
- Documented and recorded all equipment and customer information into the system.
- Assisted with problems or questions regarding equipment warranty claims.
- Handled emergency phone calls (gas leaks, water leaks, floods) calmly and obtained pertinent information with a composed approach.
Barista
Starbucks
Surrey, BC
09.2016 - 05.2018
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Passed third party inspections by following very strict health, safety and sanitation guidelines.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Team Member
Tim Hortons
Langley, BC
02.2014 - 09.2016
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
Skills
- First Aid Certification/OFA Level 1
- Food Safety Certification
- WHMIS Certification
- World Host Certification
- Data entry - Recorded customer/manufacturer information
- Strong written communication skills
- System documentation - Great attention to detail
- Confident with conflict resolution
- Friendly, positive, attitude
- Cleaning and Sanitizing
Education and Training
- Food Safe Level 1 (2023)
- WHMIS (2023) Occupational First Aid Level 1 (2023)
- Serving it Right (2022)
- World Host Certificate (2022)
- Mosaic Vocational School Cash Handling (2023)
- Mosaic Vocational School Café Essentials (2023)
Timeline
Call Center Representative
Vancity Credit Union
01.2022 - Current
Call Centre Agent/Dispatcher
Keyfood Services
01.2018 - 09.2022
Barista
Starbucks
09.2016 - 05.2018
Team Member
Tim Hortons
02.2014 - 09.2016