Overview
Work History
Skills
Education and Training
Timeline
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Selena Giron-Diaz

Surrey,BC

Overview

10
10
years of professional experience

Work History

Call Center Representative

Vancity Credit Union
Surrey, BC
01.2022 - Current
  • Secure client retention by driving service and product benefits, and recommendations around clients' needs.
  • Manage customer service and administrative tasks-resolve customer issues, documents all communication in a timely manner.
  • Utilizes multiple programs during client interaction such as Microsoft Teams, light Excel use and proprietary software.

Call Centre Agent/Dispatcher

Keyfood Services
Burnaby
01.2018 - 09.2022
  • Assisted prisons, restaurants, and hospitals who required kitchen equipment repair and would then schedule a technician.
  • Documented and recorded all equipment and customer information into the system.
  • Assisted with problems or questions regarding equipment warranty claims.
  • Handled emergency phone calls (gas leaks, water leaks, floods) calmly and obtained pertinent information with a composed approach.

Barista

Starbucks
Surrey, BC
09.2016 - 05.2018
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Passed third party inspections by following very strict health, safety and sanitation guidelines.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Team Member

Tim Hortons
Langley, BC
02.2014 - 09.2016
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.

Skills

  • First Aid Certification/OFA Level 1
  • Food Safety Certification
  • WHMIS Certification
  • World Host Certification
  • Data entry - Recorded customer/manufacturer information
  • Strong written communication skills
  • System documentation - Great attention to detail
  • Confident with conflict resolution
  • Friendly, positive, attitude
  • Cleaning and Sanitizing

Education and Training

  • Food Safe Level 1 (2023)
  • WHMIS (2023) Occupational First Aid Level 1 (2023)
  • Serving it Right (2022)
  • World Host Certificate (2022)
  • Mosaic Vocational School Cash Handling (2023)
  • Mosaic Vocational School Café Essentials (2023)

Timeline

Call Center Representative

Vancity Credit Union
01.2022 - Current

Call Centre Agent/Dispatcher

Keyfood Services
01.2018 - 09.2022

Barista

Starbucks
09.2016 - 05.2018

Team Member

Tim Hortons
02.2014 - 09.2016

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Selena Giron-Diaz