Selena Gill
Edmonton
Summary
Passionate twenty-six year old with seven years of experience in the customer service industry. Offering a strong attention to detail while working in a fast-paced environment. A team player, reliable, and skilled at dealing with people from diverse cultural backgrounds. Interests in Office & Administration looking to secure a position of growth within a company that shares the same goals as me.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
Inland Industrial Supply
10.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Sales Associate
RW&CO
09.2022 - 09.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Helped customers complete purchases, locate items and join reward programs.
Barista
Starbucks
06.2021 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Cashier
Value village
02.2020 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Receptionist
SpaZen
08.2017 - 11.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
Ann Taylor
07.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- provided excellent customer service
- keeping store area looking clean and appealing
Education
International Design & Decorating Professional -
QC Design School
11.2022
High School Diploma -
Headway School
06.2017
Skills
- Hospitality and Professionalism
- Cash Handling
- File Organization
- Administrative Skills
- Problem-solving skills
- Self motivated
- Improving efficiency
- Positive attitude
- Time management
- Fast learner
- MS word
- powerpoint
- Exceptional Customer Service
Certification
- Interior Decorator
Timeline
Front Desk Administrator
Inland Industrial Supply
10.2023 - Current
Sales Associate
RW&CO
09.2022 - 09.2023
Barista
Starbucks
06.2021 - 05.2022
Cashier
Value village
02.2020 - 04.2021
Receptionist
SpaZen
08.2017 - 11.2019
Sales Associate
Ann Taylor
07.2016 - 05.2017
High School Diploma -
Headway School
- Interior Decorator
International Design & Decorating Professional -
QC Design School
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