Selena Gill
Edmonton,AB
Summary
Passionate twenty-six-old with 8 years of experience in the customer service industry. Offering a strong attention to detail while working in a fast-paced environment. A team player, reliable, and skilled at dealing with people from diverse cultural backgrounds. Interests in interior design and Administration looking to secure a position of growth within a company that shares the same goals as me.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
Inland Industrial Supply
10.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Transfer calls to the right departments & take messages
- Handled cash transactions and maintained sales and payments records accurately.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Posting invoices on SAP software
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
Sales Associate
RW&CO
09.2022 - 09.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Helped customers complete purchases, locate items and join reward programs.
Barista
Starbucks
06.2021 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Cashier
Value village
02.2020 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Sales Associate
Ann Taylor
08.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- provided excellent customer service
- keeping store area looking clean and appealing
Education
International Design & Decorating Professional -
QC Design School
11.2022
High School Diploma -
Headway School
Edmonton, AB06.2017
Skills
- Product Advertising
- Coordinating Orders
- Hospitality and Professionalism
- Self motivated
- Improving efficiency
- Positive attitude
- Time management
- Fast learner
- MS word
- powerpoint
- Exceptional Customer Service
Certification
- Interior Decorator
Timeline
Front Desk Administrator
Inland Industrial Supply
10.2023 - Current
Sales Associate
RW&CO
09.2022 - 09.2023
Barista
Starbucks
06.2021 - 05.2022
Cashier
Value village
02.2020 - 04.2021
Sales Associate
Ann Taylor
08.2017 - 11.2018
International Design & Decorating Professional -
QC Design School
High School Diploma -
Headway School
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