SELENA FLETCHER

• Greeted and directed all visitors, clients, and customers in a professional manner.
• Monitored the front desk area to ensure it was kept clean and organized at all times.
• Organized and maintained documents, files and records.
• Answered phone calls promptly while routing them appropriately within the organization's structure.
• Resolved customer complaints in a timely fashion while maintaining a professional demeanor.
• Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
• Performed data entry tasks related to customer information into computer databases for record keeping purposes.
• Provided administrative support to executive team members when necessary.
• Served as a liaison between the business' internal teams and external vendors or contractors when necessary.
• Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
• Pitched in to help with office tasks during busy periods and staff absences.
• Monitored office supplies to replenish needed inventory before depletion.
• Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
• Composed correspondence such as letters, emails, memos, reports and other documents.
• Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
• Processed invoices on a timely basis according to established procedures.
• Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Processed financial documents, contracts, expense reports and invoices.
• Collaborated with the marketing department to plan and execute promotional events and campaigns.
• Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
• Ensured accurate data entry into accounting software applications.
• Managed accounts payable and receivable functions to ensure timely payments of invoices and collections of receivables.

Performed basic accounting, payroll and bookkeeping services to manage business operations.

• Handled accounts payable and receivable, including invoicing and payment processing.
• Prepared and processed payroll.
• Reduced financial discrepancies by verifying accounting statements.
• Received and recorded cash, checks and transfers.
• Handled sensitive financial information with confidentiality and integrity.
• Entered deposits, credit card charges and sales entries to facilitate cash management.
• Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
• Posted journal entries to the general ledger system accurately and timely.
• Generated invoices for clients and tracked payments received from customers.
• Conducted monthly bank reconciliations.
• Maintained and reconciled general ledger accounts.
• Processed accounts payable and receivable transactions.
• Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
• Prepared financial statements, including balance sheets and income statements, for review by management.