Selena Fidanza
Toronto,ON
Summary
Dynamic leader with a proven track record at Bluenotes, enhancing operational efficiency and fostering team collaboration. Expert in strategic planning and operations management, with a knack for elevating customer satisfaction and staff development. Skilled in complex problem-solving and effective communication, achieving high performance and quality standards.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bluenotes
01.2021 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Boutique Specialist
Nespresso
08.2020 - 12.2021
- Enhanced customer satisfaction by providing personalized styling recommendations and product knowledge.
- Fostered an inclusive work environment that valued teamwork, open communication channels, resulting in high employee retention rates.
- Coordinated fashion shows showcasing the latest collections while reinforcing brand visibility within the local community.
- Analyzed sales reports regularly to identify best-selling items and adjust inventory levels accordingly.
Team Leader
Hollister Co.
08.2017 - 03.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor In Social Service Worker - Social Services Worker
George Brown College
Toronto, ON04.2025
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Policy Implementation
- Schedule Preparation
- Marketing
Languages
English
Full Professional
Timeline
Assistant Manager
Bluenotes
01.2021 - 08.2024
Boutique Specialist
Nespresso
08.2020 - 12.2021
Team Leader
Hollister Co.
08.2017 - 03.2021
Bachelor In Social Service Worker - Social Services Worker
George Brown College