Selena Cuffaro
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
12
12
years of professional experience
Work History
Server
Taco and Tequila
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Cultivated warm relationships with regular customers.
Lead Server
Copa Cabana Brazilian Steakhouse
04.2017 - 10.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Developed strong relationships with guests, fostering loyalty and repeat business.
Medical Receptionist
Skin Vitality Medical Clinic
03.2018 - 09.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Documented patient medical information, and case histories to facilitate smooth appointments and payment processing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed master calendar and schedule appointments for five providers based on optimal patient loads and clinician availability.
Front Desk Agent
Fallsview Group
09.2013 - 08.2018
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Bachelor of Arts - Honors Program-Criminal Justice And Public Policy
University of Guelph
Guelph, ON02-2024
Skills
- Strong work ethic
- Cash handling
- Proficient in task prioritization and management
- Detail-oriented data input
- Effective client engagement techniques
- Operational administrative support
Timeline
Server
Taco and Tequila
05.2021 - Current
Medical Receptionist
Skin Vitality Medical Clinic
03.2018 - 09.2021
Lead Server
Copa Cabana Brazilian Steakhouse
04.2017 - 10.2021
Front Desk Agent
Fallsview Group
09.2013 - 08.2018
Bachelor of Arts - Honors Program-Criminal Justice And Public Policy
University of Guelph
Similar Profiles
Dylan HetzelDylan Hetzel
Sous Chef at Paloma taco and tequilaSous Chef at Paloma taco and tequila
Andrea ZambranoAndrea Zambrano
Bartender at Fat Rosie’s Taco and Tequila BarBartender at Fat Rosie’s Taco and Tequila Bar
Katherine StricklandKatherine Strickland
Bartender/Shift Manager at Rooftop Taco and Tequila BarBartender/Shift Manager at Rooftop Taco and Tequila Bar