Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Selena Cotter- Earle

Halifax,NS

Summary

Hardworking and passionate professional with demonstrated success leading staff and building engaged teams. Creates dynamic and positive workplace culture to align with organizational mission and values. Successful at managing multiple priorities with a positive attitude. Willing and ready to take on added responsibilities to meet team goals.



Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Sales Manager

TELUS Mobility
05.2016 - 10.2023
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and both personal and professional growth.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Built relationships with customers and community to establish long-term business growth.

Retail Sales Associate

TELUS Mobility
06.2012 - 05.2016
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Conducted thorough product knowledge and selling technique training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
  • Participated in storewide audits, ensuring proper procedures are being followed.

Education

Bachelor of Science - Biology And Environmental Science

Saint Mary’s University
Halifax, NS
05.2014

Skills

  • Strategic Planning
  • Coaching and Mentoring
  • Customer relationship management
  • Problem-Solving Abilities
  • Process Optimization
  • Research
  • De-escalation Techniques
  • Effective communication
  • Empathy and compassion
  • Analytical thinking
  • CPR Certification

Languages

Sign Language
Limited Working

Certification

  • Emergency First Aid Training - 2024

Timeline

Retail Sales Manager

TELUS Mobility
05.2016 - 10.2023

Retail Sales Associate

TELUS Mobility
06.2012 - 05.2016

Bachelor of Science - Biology And Environmental Science

Saint Mary’s University

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Selena Cotter- Earle