Selena Bernardo
Vaughan,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help reach goals. Focused on introducing efficient systems and processes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
11.2017 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Legal Intern
Pranzitelli Law Firm
09.2023 - 10.2023
- Enhanced client satisfaction by providing thorough legal research and drafting comprehensive memos.
- Assisted attorneys in preparing for trials, contributing to successful case outcomes.
- Conducted extensive legal research for complex cases, resulting in favorable settlements.
- Drafted and reviewed contracts, ensuring accuracy and compliance with relevant laws.
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
- Supported the legal team in document review processes, identifying critical information pertinent to ongoing cases.
Hostess
Evviva Breakfast
07.2016 - 03.2017
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Hostess
Pickle Barrel
09.2016 - 12.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Paralegal Diploma - Paralegal
TriOS College
Brampton, ON10.2023
Bachelor of Arts - Sociology
York University
Toronto, ON02.2023
High School Diploma -
St. Jean De Brebeuf Catholic High School
Woodbridge, ON06.2019
Skills
- Problem Solving
- Patient
- Organized
- Clio/AVI Mark
- Communication
- MS Office
- Flexible/Adaptable
- Efficient Multi-tasking Skills
Affiliations
- Writer
- Photography and Videography
- Editor
- Stock Trading
- Cryptocurrency Trading
- Snowboarding
Languages
English
Native or Bilingual
Italian
Elementary
References
References available upon request.
Timeline
Legal Intern
Pranzitelli Law Firm
09.2023 - 10.2023
Barista
Starbucks
11.2017 - Current
Hostess
Pickle Barrel
09.2016 - 12.2016
Hostess
Evviva Breakfast
07.2016 - 03.2017
Paralegal Diploma - Paralegal
TriOS College
Bachelor of Arts - Sociology
York University
High School Diploma -
St. Jean De Brebeuf Catholic High School
Similar Profiles
Kenia HernandezKenia Hernandez
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Christos MegosChristos Megos
Head Busser at Medusa Authentic Greek TavernaHead Busser at Medusa Authentic Greek Taverna