Selena Beilahah
Oshawa
Summary
Experienced sales professional with a strong background in customer service, communication, and problem-solving. Adept at managing high-pressure situations, staying calm under stress, and delivering exceptional service. Possesses excellent multitasking abilities, attention to detail, and a commitment to efficiency. Skilled in active listening, conflict resolution, and maintaining a professional demeanor in challenging environments. Striving to leverage these qualities to transition into a new role in emergency communications.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
CALL IT SPRING
08.2022 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Listened to customer needs and desires to identify and recommend optimal products.
SALES ASSOCIATE
FIDO
11.2019 - 07.2022
- Identified customer needs and provided tailored solutions
- Communicated product benefits effectively to drive sales
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Diploma - 911 & Emergency Services
Durham College
Oshawa, ON04.2025
Certificate - CPR & First Aid Training
Red Cross
01.2024
Skills
- Customer Service Excellence
- Data Entry & Record-Keeping
- Emergency Response Knowledge
- Teamwork & Collaboration
- Problem-solving
- Patience and tolerance
- Assertiveness
- Decision-making
Certification
- APCO Safety Public Telecommunicator Certification
- APCO Police Communications
- APCO Emergency Medical Dispatch (EMD)
- APCO Fire Service Communication
- EM 125 - Emergency Telecommunications Fundamentals
- EM 131 - Call Taking and Dispatch Procedures
- Mental Health First Aid (MHFA)
- Start Suicide Prevention Training Certificate
- CPR-C Training
Timeline
SALES ASSOCIATE
CALL IT SPRING
08.2022 - Current
SALES ASSOCIATE
FIDO
11.2019 - 07.2022
Diploma - 911 & Emergency Services
Durham College
Certificate - CPR & First Aid Training
Red Cross
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