Selena Anderson
Calgary,AB
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Local Public Eatery
08.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Mister M
05.2023 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Barcelona Tavern
04.2023 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bottle Service Server
Please Don't Tell
10.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bottle Service Server
Back Alley
11.2021 - 12.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
The Metropolitan
03.2021 - 01.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Store Team Member
Alt Vape
01.2021 - 05.2021
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
Education
Bachelor of Arts - Law And Society
University of Calgary
Calgary06.2025
Skills
- Safe Food Handling
- Food Inspection
- Table Setting
- Order Delivery Practices
- Table Bussing
- Order Management
- Guest Engagement
- Supply Restocking
- Service Prioritization
- Food Safety Practices
- Exceptional Customer Service
Languages
English
Native or Bilingual
Certification
Proserve
References
References available upon request.
Timeline
Server
Local Public Eatery
08.2023 - 01.2024
Server
Mister M
05.2023 - 09.2023
Server
Barcelona Tavern
04.2023 - 09.2023
Bottle Service Server
Please Don't Tell
10.2022 - 05.2023
Bottle Service Server
Back Alley
11.2021 - 12.2022
Server
The Metropolitan
03.2021 - 01.2022
Store Team Member
Alt Vape
01.2021 - 05.2021
Bachelor of Arts - Law And Society
University of Calgary
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