Selena Ali
Mississauga,ON
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Coordinator
Teledyne
06.2022 - 04.2024
- Order Management of received purchase orders from global customers through SAP
- Coordinate orders/sale inquiries and facilitate timely responses to ensure customers receive needed information
- Pro-actively provide order and sales information to sales teams to best assist them in managing customer deliveries
- Creating weekly sales reports to discuss in weekly team meetings
- Create RMA for authorized repairs
- Distribution of order confirmations to customers
- Maintenance of customer order records
- Blanket order Management; ensuring closure are within contractual obligation of blanket order
Supervisor
Carter's OshKosh
1 2019 - 4 2022
- Responsible for monitoring employee activity
- Coordinating shipping and receiving of merchandise
- Solving problems at day-to-day level
- Assisting customers and working to prevent theft and shrinkage
- In charge of supervising and leading a team of 4-5
- In charge of recording KPIs and the store's metrics
Data Entry Coordinator
IT Service Professionals Inc.
12.2017 - 03.2019
- Handled client inquiries via phone and email
- Handled payroll data entry through Ceridian and Dayforce
- Took inbound calls in both French and English, along with responding to e-mails, following up with clients, and
completing reporting
Bilingual Guest Services Agent
Cara Operations
1 2016 - 12.2017
- Handled guest inquiries and complaints via phone and Outlook
- Handled social media inquires and marketing tasks through Zendesk, Hootsuite and Salesforce
- In charge of promoting and marketing the restaurants a part of the chain
- Creating and closing tickets regarding customer issues
- Reported to supervisor and team leads
Education
Bachelor of Commerce - Specialization in Marketing
York University
Toronto, ON06.2022
High School Diploma -
Richview Collegiate Institute
Toronto, ON06.2018
Skills
Written and verbal communication skills
Troubleshooting and problem solving skills
Interpersonal Communication
Data Analysis
Troubleshooting and problem solving skills
Goal-Oriented
Attention to Detail
Teamwork and collaboration
Time and task management
Critical thinking skills
Emotional intelligence
Timeline
Customer Service Coordinator
Teledyne
06.2022 - 04.2024
Data Entry Coordinator
IT Service Professionals Inc.
12.2017 - 03.2019
Supervisor
Carter's OshKosh
1 2019 - 4 2022
Bilingual Guest Services Agent
Cara Operations
1 2016 - 12.2017
Bachelor of Commerce - Specialization in Marketing
York University
High School Diploma -
Richview Collegiate Institute