Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selda Ado

Richmond Hill,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Detection Specialist

Stealth Monitoring
11.2022 - Current
  • Worked with third-party vendors to access and analyze data and systems.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individuals which appeared suspicious to uncover possible criminal activity.
  • Monitored Cameras
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Documented and detailed calls and complaints using database.

Warehouse Associate

Amazon
09.2021 - 04.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 40lbs pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Sales Associate

Simplii Vape
08.2020 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Receptionist

Serenity Wellness
05.2018 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Associate of Arts - Cosmetology Studies

CMU
Toronto, ON
05.2018

High School Diploma -

Newmarket High School
Newmarket, ON
05.2017

Skills

  • Quality Assurance
  • Complex Transactions
  • Creative Solutions
  • Product Promotion
  • Tool and Supply Organization
  • Equipment Repair
  • Judgment and Decision-Making
  • Customer Inquiries
  • Customer Needs Assessment

Timeline

Detection Specialist

Stealth Monitoring
11.2022 - Current

Warehouse Associate

Amazon
09.2021 - 04.2022

Sales Associate

Simplii Vape
08.2020 - 08.2021

Receptionist

Serenity Wellness
05.2018 - 05.2020

Associate of Arts - Cosmetology Studies

CMU

High School Diploma -

Newmarket High School

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