Selasie Afanu

Edmonton,AB

Summary

Dynamic and dedicated professional with a proven track record at Love's Kitchen, excelling in customer service and relationship building. Known for exceptional patience and empathy, I effectively managed customer complaints, enhancing satisfaction and loyalty. Skilled in time management, I consistently contributed to a positive shopping experience during peak periods.

Personable and dedicated with knack for providing excellent customer service and maintaining welcoming store atmosphere. I aim to enhance customer satisfaction and streamline store operations.

Overview

years of professional experience

Work History

Retail Assistant

Jep Spring Shop

12.2023 - 08.2024

Greeted customers, helped locate merchandise, and suggested suitable options.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Customer Service Assistant

Love's Kitchen, Family-Owned Shop

05.2022 - 08.2023

Answered customer questions about product availability and shipment times.
Maintained clean and organized work environment to maintain customer safety.
Collaborated with team members to improve overall customer experience and boost company reputation.
Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Managed customer complaints effectively, offering solutions that exceeded expectations.
Provided exceptional support during peak hours as well as holidays and special events.

Education

Bachelor of Science - Biological Sciences

University of Alberta

Edmonton, None

06-2028

Skills

Customer service
Customer assistance

Patience and empathy
Time management capabilities

Accomplishments

Led environmental initiatives in Globe Club- Ghana

Helped retain regular customers through friendly service.

Handled transactions with no cash errors.

Resolved customer complaints.

Managed multiple customers during peak hours.

Languages

English

Full Professional

Best science Student Award International Foundational Year Program

One of my key accomplishments is receiving the best student student award in my IFY program. This is because it reflects my ability to excel in challenging subjects like Chemistry and Biology and also shows my dedication.

Timeline