SELAMAWIT BERHE
Toronto,ON
Summary
As a Shift Lead, my primary focus is to ensure that operations run smoothly and efficiently during my shift. I have developed strong skills in managing teams, overseeing day-to-day operations, and delivering high-quality customer service.
One of my key strengths as a Shift Lead is my ability to manage teams effectively. I have developed a range of skills that enable me to lead and motivate team members, including strong communication skills, empathy, and active listening. I am always approachable and encourage open communication, which helps to foster a positive and inclusive work environment. I believe that my leadership style is essential in creating a sense of community and building a strong team culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Mark's
12.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Managed quality programs to reduce overdue compliance activities.
- Instituted quality systems within organization encompassing training, corrective and preventive action.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivery Courier
Skip The Dishes
11.2019 - 09.2022
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Drove safely at all times to avoid accidents and harm
Sales Representative
Vivint Smart Home
02.2018 - 06.2019
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Support Worker Volunteer
Autism Centre
01.2016 - 01.2017
- Applying goal-setting and planning with the help of the clients and their supporters/families.
- Give patients their meds as required.
- Interacting with the person being served by going to the park with them, cooking for them, and sharing literature.
- Help clients in developing an appropriate and healthy social network.
- Identified unique requirements and offered the best quality of services to guarantee wellbeing
- Help individuals in the community become more self-reliant by helping them to improve their skills and offering support.
Education
BBA - Bachelor of Business
Thompson Rivers University
Kamloops, BC04.2024
Skills
- Customer Service
- Excellent Communication Skills
- Time Management
- Multi tasking and Problem Solving Skills
- Team Collaboration and leadership
- Cash Handling
- Attention to Detail
Certification
- First Aid
I have my current First Aid
.
Timeline
Shift Leader
Mark's
12.2021 - 01.2023
Delivery Courier
Skip The Dishes
11.2019 - 09.2022
Sales Representative
Vivint Smart Home
02.2018 - 06.2019
Support Worker Volunteer
Autism Centre
01.2016 - 01.2017
BBA - Bachelor of Business
Thompson Rivers University
- First Aid
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