Selam Tekletsion
Calgary,AB
Summary
Proven ability to thrive in high-stress environments, exemplified by my tenure at KitchenAid, where I enhanced customer loyalty through empathetic conflict resolution. Skilled in both chef support and managing customer relations, I consistently delivered satisfactory outcomes, boosting repeat business. My expertise in food handling and effective communication ensures operational excellence and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Kitchen Helper
KitchenAid
10.2019 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Cashers
10.2013 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Certificate - High School
Geza Kenisha High School
Asmera Eritrea06.2009
Skills
- Dishwashing
- Food handling
- Cleaning
- Chef support
Languages
English
Limited Working
Tigrigna
Full Professional
Amharic
Professional Working
Timeline
Kitchen Helper
KitchenAid
10.2019 - 12.2023
Customer Service Representative
Cashers
10.2013 - 05.2018
High School Certificate - High School
Geza Kenisha High School