Summary
Overview
Work History
Education
Skills
Languages
Referrence:
Timeline
Generic

Nahom Waldy

Kitchener,ON

Summary

Leveraging skills in operations management and active listening, I consistently exceed performance metrics, embodying a proactive approach to conflict resolution and inventory control, ensuring both customer loyalty and optimal store performance. Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Smile Cleaning
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assistant Store Supervisor

Red Sea Grocery Store
05.2023 - 06.2024
  • Ensured compliance with company policies and local regulations through regular employee training sessions.
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Provided exceptional customer service through active listening, problem-solving, and positive communication skills.
  • Monitored store performance metrics regularly using reporting tools provided by management.
  • Managed inventory levels for optimal product availability, minimizing out-of-stock instances.

Operations Manager

Infinite Hotel
02.2022 - 03.2023
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Restaurant Manager

Kampala Forest
10.2020 - 01.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Packing Operator

Coca Cola Beverage Ltd.
02.2019 - 02.2020
  • Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
  • Kept production lines running smoothly and efficiently at all times.
  • Collaborated with team members to meet daily packing quotas, consistently achieving targets.
  • Reduced product damage during shipment by carefully wrapping items and ensuring proper package padding.
  • Completed timely inspections of packed products to ensure quality control and adherence to company standards.

Education

Bachelor of Business Administration And Management -

Multi-tech Business School
Kampala Uganda

Graduate Certificate - Customer Service

Bright Institution
Kampala, Uganda
05.2022

High School Diploma -

Eritrean International School
Jeddah, Saudi Arabia
05.2018

Skills

Active Listening & Passion for customer satisfaction

Critical Thinking and conflict resolution

Store operations

Friendly, positive and Customer Engagement

Time management & Multitasking

Team Leadership, Problem-Solving

Operations Management & Inventory Management

Languages

English
Full Professional
Arabic
Full Professional
Amharic
Native or Bilingual
Tigrigna
Native or Bilingual

Referrence:

Wael Debesay: Store manager ( Red Sea grocery ) : 226-698-7365 

Reema Smith: colleague ( Smile cleaning )  : 226-339-1443

Selam Beraki : Marketing manager of Kampala Forest : 226-507-6446 

Timeline

Assistant Store Supervisor

Red Sea Grocery Store
05.2023 - 06.2024

Customer Service Representative

Smile Cleaning
04.2023 - Current

Operations Manager

Infinite Hotel
02.2022 - 03.2023

Restaurant Manager

Kampala Forest
10.2020 - 01.2022

Packing Operator

Coca Cola Beverage Ltd.
02.2019 - 02.2020

Bachelor of Business Administration And Management -

Multi-tech Business School

Graduate Certificate - Customer Service

Bright Institution

High School Diploma -

Eritrean International School

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