SELAM MOGOS
Toronto,Canada
Summary
Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Supermarke Etho
2023.12 - 2024.06
- Collaborated with other cashiers and service staff to reduce checkout wait times
- Executed cash and credit transactions by ensuring that transaction totals matched recorded receipt totals
- Maintained a courteous attitude, ensuring shoppers enjoyed a positive experience
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Counted money in drawers at beginning and end of each shift
- Developed and managed relationships with customers to increase customer loyalty
Restaurant Waiter
Bole Cafe Restaurant
2021.05 - 2023.10
- Cultivated warm relationships with regular customers
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Answered customers' questions, recommended items, and recorded order information
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests
- Bussed and reset tables to keep dining room and work areas clean
Salon Owner/Operator
Gezana Hair Style
2018.04 - 2020.02
- Proficient in all aspects of hair care, from cutting and styling to chemical treatments and color services
- Assisted in the creation of promotional materials, such as brochures, flyers, and posters
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines
- Increased customer retention through exceptional service and consistent follow-up communication
Education
High School -
Medefera High School
Eritrea11.2011
Secondary School -
Adi Gawl Secondary School
Eritrea11.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
Timeline
Customer Service Cashier
Supermarke Etho
2023.12 - 2024.06
Restaurant Waiter
Bole Cafe Restaurant
2021.05 - 2023.10
Salon Owner/Operator
Gezana Hair Style
2018.04 - 2020.02
High School -
Medefera High School
Secondary School -
Adi Gawl Secondary School