Selam Gebrehiwot
Toronto
Summary
Motivated and people-focused professional with strong experience in sales, customer service, and aviation training. Skilled in communication, client relations, and managing fast-paced responsibilities. Known for adaptability, attention to detail, and delivering a positive customer experience. Currently completing a Commercial Aviation and Flight Leadership program and eager to bring my skills into a growth-oriented environment.
Overview
3
3
years of professional experience
Work History
New Housing Service Coordinator & Sales Representa
OSL Retail Services
06.2022 - 08.2024
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Delivered exceptional experiences by demonstrating empathy and resolving issues promptly.
- Managed lead funnels and proactively converted prospects into customers.
- .Worked directly with clients to assist with sales, address concerns, and maintain productive relationships.
- Consistently achieved high sales results through strategic planning, communication, and client-focused service.
Cafe Supervisor
Mofer Coffee
11.2021 - 05.2022
- Supervised daily cafe operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on coffee preparation and customer service standards.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Developed schedules for team members to ensure adequate coverage during peak hours.
Education
Commercial Aviation & Flight Leadership
Fanshawe College of Applied Arts And Technology
London, Ontario04-2026
Skills
- Customer Service
- Outbound Sales & Lead Generation
- Relationship Building & Rapport
- Time Management & Multitasking
- Attention to Detail
- Aviation Knowledge & Flight Operations
- Resilience & Adaptability
Languages
English
Timeline
New Housing Service Coordinator & Sales Representa
OSL Retail Services
06.2022 - 08.2024
Cafe Supervisor
Mofer Coffee
11.2021 - 05.2022
Commercial Aviation & Flight Leadership
Fanshawe College of Applied Arts And Technology