Selam Biftu
Kitchener,Ontario
Summary
Hardworking and passionate candidate with strong organizational skills eager to secure Material Ordering position. Ready to help team achieve TMMC goals.
Overview
17
17
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Team Member
TMMC Toyota Motor Manufacturing Canada
2008.05 - Current
- Trained new team members based on TMMC policies, guidelines, and philosophies (TPS).
- Worked scheduled shifts, support daily and weekend overtime based on business needs.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Community Volunteer Income Tax Preparer
The Working Centre
2015.03 - 2019.03
- Prepared Income Tax Returns using different tax softwares.
- Involved in training a new volunteer through job shadowing and ongoing performance management.
- Exhibited excellent communications skills and customer service relations skills.
- Helped clients understand social services system and access needed resources.
Customer Service Associate
MARUSA MARKETING
Waterloo
2007.02 - 2008.04
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns regarding products or services and drive sales using the company's KMS (Knowledge Management System)
- Developed multi-tasking skills by answering calls, documenting and calls and complaints using call center's CRM database.
Education
Bachelor of Commerce in Accounting - Accounting
Athabasca University
Athabasca, AB01.2020
No Degree - Bookkeeping Specialty
Conestoga College
Kitchener, ON 2005 - 2009
Skills
- Customer Service
- Continuous Development
- Teamwork and Collaboration
- Product Knowledge
- Complex Problem-Solving
- Training and Mentoring
- Proficient in MS Excel and MS Word
- Attention to Detail
Certification
- Customer Service Training
Timeline
Community Volunteer Income Tax Preparer
The Working Centre
2015.03 - 2019.03
Team Member
TMMC Toyota Motor Manufacturing Canada
2008.05 - Current
Customer Service Associate
MARUSA MARKETING
2007.02 - 2008.04
No Degree - Bookkeeping Specialty
Conestoga College
2005 - 2009
- Customer Service Training
Bachelor of Commerce in Accounting - Accounting
Athabasca University
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