Selam Anghesom
Toronto,ON
Overview
7
7
years of professional experience
Work History
Community Youth Supervisor
City Of Toronto, Parks And Recreation
09.2021 - Current
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Directs and oversees programs and staff at one site.
- Performs administrative tasks to support the program.
- Assists in the selection, training, oversight and evaluation of staff.
- Plans and implements special events
Customer Service Representative
City Of Toronto, Parks And Recreation
08.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performs administrative tasks to support the program.
- Extensive knowledge of the programs, with the ability to make suggestions
Cashier
Harvey's Restaurant
11.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned, stocking, dusting designated workstations after every shift
Manager of Cafe Operations
Druxy's
03.2017 - 12.2019
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Provided excellent wait service to ensure satisfaction
- Assisting guests and staff with orders, taking feedback, and preparing table set-up
Deputy Returning Officer
Elections Canada
10.2019 - 10.2019
- Responsible for polling station opening and closing according to strict guidelines
- Ensured that candidates representatives follow the guideline
- Counted the ballots, completed the related forms and communicated the results to the local elections canada office
Education
Bachelor of Arts - Human Rights
Wilfrid Laurier University
10.2024
Skills
- Task Prioritization
- Great Customer Service
- Team Player
- Team Management
- Organization and Time Management
- Customer Relation
- MS Office
- Microsoft Office
Timeline
Community Youth Supervisor
City Of Toronto, Parks And Recreation
09.2021 - Current
Cashier
Harvey's Restaurant
11.2019 - 03.2020
Deputy Returning Officer
Elections Canada
10.2019 - 10.2019
Customer Service Representative
City Of Toronto, Parks And Recreation
08.2018 - Current
Manager of Cafe Operations
Druxy's
03.2017 - 12.2019
Bachelor of Arts - Human Rights
Wilfrid Laurier University