Selam Anghesom
Toronto,ON
Overview
7
7
years of professional experience
Work History
Community Youth Supervisor
City Of Toronto, Parks And Recreation
09.2021 - Current
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Directs and oversees programs and staff at one site.
- Performs administrative tasks to support the program.
- Assists in the selection, training, oversight and evaluation of staff.
- Plans and implements special events
Customer Service Representative
City Of Toronto, Parks And Recreation
08.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performs administrative tasks to support the program.
- Extensive knowledge of the programs, with the ability to make suggestions
Cashier
Harvey's Restaurant
11.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned, stocking, dusting designated workstations after every shift
Manager of Cafe Operations
Druxy's
03.2017 - 12.2019
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Provided excellent wait service to ensure satisfaction
- Assisting guests and staff with orders, taking feedback, and preparing table set-up
Deputy Returning Officer
Elections Canada
10.2019 - 10.2019
- Responsible for polling station opening and closing according to strict guidelines
- Ensured that candidates representatives follow the guideline
- Counted the ballots, completed the related forms and communicated the results to the local elections canada office
Education
Bachelor of Arts - Human Rights
Wilfrid Laurier University
10.2024
Skills
- Task Prioritization
- Great Customer Service
- Team Player
- Team Management
- Organization and Time Management
- Customer Relation
- MS Office
- Microsoft Office
Timeline
Community Youth Supervisor
City Of Toronto, Parks And Recreation
09.2021 - Current
Cashier
Harvey's Restaurant
11.2019 - 03.2020
Deputy Returning Officer
Elections Canada
10.2019 - 10.2019
Customer Service Representative
City Of Toronto, Parks And Recreation
08.2018 - Current
Manager of Cafe Operations
Druxy's
03.2017 - 12.2019
Bachelor of Arts - Human Rights
Wilfrid Laurier University
Similar Profiles
Nicole KarapancsikNicole Karapancsik
Lifeguard at City of Toronto, Parks and RecreationLifeguard at City of Toronto, Parks and Recreation
Alexandra CrisanAlexandra Crisan
Pool In- Charge at City of Toronto, Parks and RecreationPool In- Charge at City of Toronto, Parks and Recreation
Matthew WaylandMatthew Wayland
Waterfront Lifeguard at City of Toronto, Parks and RecreationWaterfront Lifeguard at City of Toronto, Parks and Recreation
Cameron TudoCameron Tudo
Rink Guard at City of Toronto, Parks and RecreationRink Guard at City of Toronto, Parks and Recreation
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar