Selaina Navarro Padilla
San Diego
Summary
Compassionate Medical Assistant with proven skills in patient-focused care, clinical documentation, and HIPAA compliance. Committed to enhancing patient experiences and ensuring effective communication in healthcare settings. I can demonstrate my knowledge and abilities to plan and carry out complex tasks to completion and my ability to interpret task requirements and select appropriate methodologies to complete tasks.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Scripps Healthcare
San Diego, CA
07.2021 - Current
- Assisted with patient intake and updated electronic health records for accuracy.
- Conducted vital sign assessments and prepared patients for examinations efficiently.
- Educated patients on treatment plans and medication instructions to ensure understanding.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Collected deductibles and copays to post money to patient accounts.
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Demonstrated adaptability when faced with unexpected changes or challenges in daily operations.
Medical Assistant
Alessandro Clinica Medica Familiar
Moreno Valley, CA
02.2019 - 07.2021
- Managed appointment scheduling and coordinated follow-up care to enhance patient experience.
- Collaborated with healthcare team to streamline workflow and improve office operations.
- Implemented organizational strategies that reduced waiting times for patients significantly.
- Trained new medical assistants on protocols and best practices for optimal performance.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant/Receptionist
Chicago Clinica Medica Familiar
Riverside, CA
06.2018 - 02.2019
- Managed patient scheduling and appointments to optimize clinic workflow.
- Assisted healthcare providers with patient intake and data entry processes.
- Coordinated insurance verification and billing inquiries for efficient claims processing.
- Trained new staff on administrative procedures and electronic health record systems.
- Prepare and administer medication as directed by Physician
- Ensured compliance with HIPAA regulations through diligent patient information management.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient experience through effective communication and empathetic support during visits.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
Education
Medical Assistant
UEI College
Ontario, CA05-2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Electronic health records
- Compassionate
- CPR
- Immunization administration
- Patient assessments
- Specimens collection and processing
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Patient flow management
- Sterilization techniques
- Fluent in [Spanish]
Timeline
Medical Assistant
Scripps Healthcare
07.2021 - Current
Medical Assistant
Alessandro Clinica Medica Familiar
02.2019 - 07.2021
Medical Assistant/Receptionist
Chicago Clinica Medica Familiar
06.2018 - 02.2019
Medical Assistant
UEI College