SEKINAT ABOLANLE OGUNDE
MONTREAL,QC.
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Office Assistant (Volunteer)
MADA Community Center
10.2024 - 11.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
08.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Handler
Matrix Logistics Ltd
04.2014 - 07.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Hotel Cleaner
Genesis Suites & Hotel
04.2010 - 03.2014
- Assisted the hotel in passing inspections by adhering to strict industry guidelines for sanitation and maintenance.
- Responded quickly to urgent cleaning requests, demonstrating adaptability while maintaining high standards of cleanliness throughout the property.
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
Education
CPR AED
Heart & Stroke
Canada12-2024
Bachelor of Arts - Business Education
Tai Solarin University of Education
05-2010
High School Diploma -
Isonyin Grammar School
07-2003
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Dedicated team player
Timeline
Office Assistant (Volunteer)
MADA Community Center
10.2024 - 11.2024
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
08.2021 - 08.2024
Package Handler
Matrix Logistics Ltd
04.2014 - 07.2021
Hotel Cleaner
Genesis Suites & Hotel
04.2010 - 03.2014
High School Diploma -
Isonyin Grammar School
CPR AED
Heart & Stroke
Bachelor of Arts - Business Education
Tai Solarin University of Education
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