SEKINAH GIWA-YUSUF
Winnipeg
Summary
Caring Personable Support Worker committed to meeting social and emotional needs of clients. Detailed caretaker writes thorough daily care reports and communicates client progress to supervisors. Provides assistance by performing meal preparation and housekeeping tasks.
Overview
2
2
years of professional experience
Work History
Personal Support Worker
Right At Home Health Care
08.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
Customer Service Representative
Life Assure Medical Alert
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Support Worker
Spectrum Health Care
02.2023 - 01.2024
- Provided basic housekeeping and companionship to help clients enhance quality of life
- Participated in case reviews, consulting with team to evaluate needs and plan for continuing services
- Cared for person or family to expedite recovery during periods of illness
- Followed standard service and safety protocols to foster safe environment for clients and staff
- Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections
- Facilitated travel plans for staff with associated air and ground transport and hotel accommodations
Childcare Provider
Essentially You
07.2022 - 12.2022
- Kept accurate records of attendance, behavior and challenges in alignment with regulatory standards
- Bathed and dressed children for daytime activities or to prepare for sleep
- Organized age-appropriate activities to promote play, movement and development
- Followed licensing guidelines and standards to optimize daily childcare
- Maintained clean classroom, eating and activity areas
- Determined daycare supply needs and requisitioned materials
Education
Bachelor of Science - Nursing
University of Manitoba
Winnipeg, Manitoba09-2026
Bachelor of Science - Anatomy
Al-Hikmah University
09-2019
Skills
- Communication and verbal skills
- Meal Preparation
- Nutrition Knowledge
- Child care
- Multitasking
- Empathy and active listening
- Ms Office (Excel and Powerpoint)
- Office administration
- Fall prevention
- Disability care
- Toileting assistance
- First aid and safety
Timeline
Personal Support Worker
Right At Home Health Care
08.2024 - Current
Customer Service Representative
Life Assure Medical Alert
03.2024 - 08.2024
Personal Support Worker
Spectrum Health Care
02.2023 - 01.2024
Childcare Provider
Essentially You
07.2022 - 12.2022
Bachelor of Science - Nursing
University of Manitoba
Bachelor of Science - Anatomy
Al-Hikmah University
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