SEKINA ABDULAI

Summary

I am dedicated professional with a strong focus on exceptional customer service and passenger satisfaction with proven ability to excel in fast-paced environments while maintaining effective communication. Eager to contribute my over 7years+ experience as a Flight Attendant to enhance overall customer experience.

Overview

years of professional experience

Certification

Work History

Customer Service Representative

Canada Post

07.2022 - Current

Perform a variety of sales/customer service activities to ensure complete customer satisfaction.
In charge of answering large volume of customer calls both outbound and inbound, listening to their concerns and solving problems.
Maintain high level of postal products, services, delivery knowledge and floor displays.
Conduct merchandizing and inventory control and processing of financial transactions such as (cash handling, cheques, debit & credit card payment).
Review mail items for address accuracy, proper postage, clearing jams, receive, sorting, sequence and batch mail items.

Flight Attendant

Qatar Airways

08.2014 - 02.2020

Interact with operational staff and in coordination with the PIC, conduct a detailed examination of the aircraft interior, operate and test various pieces of equipment's and review any discrepancies for safe flight operations.
Meticulous in attention to details onboard meeting all anticipated requirements and maintaining strict, confidentiality and discretion at all times.
Reassure passengers and ensure they follow all safety procedures correctly in emergency situations, and answer questions related to the flight.
Excellent interpersonal skills, high sense of ethics and respect of diversity.
Confidently deliver a detailed and tailored high-level service, high-end dining experience onboard for the first and business class guests.
Complete accurate audits of aircraft following cleaning and sanitization procedures.
Trainings in customer service, conflict resolution techniques and safety procedures to remain current in all standards, protocols and procedures as defined by management.

Education

Certificate -

AGGREY MEMORIAL SENIOR HIGH SCHOOL

08-2005

Skills

Customer service excellence
Communication skills
Attention to details

Time Management
Multitasking
Team Work

References

Reference available upon request